ElderGrade
C

69/100

Average

Elizabeth Adam Crump Health And Rehab

3600 Mountain Road, Glen Allen, VA 23060

CMS 1/5 stars #4 of 13 in Henrico County (804) 672-8725
Certified beds
180
Occupancy
95%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • Last inspection was more than 2 years ago

    Ratings here are based on older survey data than at most facilities.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 30/30 Staffing 13/30 Stability 7/15 Outcomes 9/15 Enforcement 10/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

30/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

Staffing

13/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.63 total nurse hours per resident per day (national median 3.77)
  • 0.3 RN hours per resident per day
  • Weekend staffing drops 14% against weekdays

Staff stability

7/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 50% of nursing staff left in the last year
  • -2 for 2 administrator departures

Resident outcomes

9/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 3 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.50 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.30 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.01 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 50.00%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 87 citations

Last standard health inspection: August 18, 2022 (4 years ago).

E Oct 30, 2025 F0584 From a complaint

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

No actual harm, potential for more than minimal harm

E Oct 30, 2025 F0757 From a complaint

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

No actual harm, potential for more than minimal harm

E Oct 30, 2025 F0760 From a complaint

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

No actual harm, potential for more than minimal harm

D Oct 30, 2025 F0558 From a complaint

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

No actual harm, potential for more than minimal harm

D Oct 30, 2025 F0600 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

No actual harm, potential for more than minimal harm

D Oct 30, 2025 F0658 From a complaint

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

No actual harm, potential for more than minimal harm

D Oct 30, 2025 F0686 From a complaint

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

No actual harm, potential for more than minimal harm

D Oct 30, 2025 F0880 From a complaint

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of TRIO HEALTHCARE, which operates 9 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
BYERS, KENNETH Individual W-2 MANAGING EMPLOYEE
GENTRY, BOYD Individual CORPORATE OFFICER
RUBENSTEIN, DAVID Individual CORPORATE OFFICER
TRIO HEALTH CARE - EAST, LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
TRIO HEALTHCARE INVESTORS LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
TRIO HEALTHCARE LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
GENTRY, BOYD Individual 5% OR GREATER INDIRECT OWNERSHIP INTEREST
RUBENSTEIN, DAVID Individual 5% OR GREATER INDIRECT OWNERSHIP INTEREST
GL VIRGINIA HOLDINGS LLC Organization 5% OR GREATER DIRECT OWNERSHIP INTEREST

What families say

Write a review

No family reviews yet for Elizabeth Adam Crump Health And Rehab. If you or a relative have experience of this home, other families would find it useful.

Be the first to review

Every review is confirmed by email and read by a moderator before it appears. We remove reviews written by or for a facility. If something is wrong right now, report a concern — that routes you to your state ombudsman, who can actually intervene.

Common questions about Elizabeth Adam Crump Health And Rehab

What is the ElderGrade for Elizabeth Adam Crump Health And Rehab? +

Elizabeth Adam Crump Health And Rehab holds an ElderGrade of C (69 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Elizabeth Adam Crump Health And Rehab? +

Residents receive an average of 3.50 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Elizabeth Adam Crump Health And Rehab been cited for harming residents? +

Yes. 1 of the 87 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Elizabeth Adam Crump Health And Rehab accept Medicaid? +

Yes, Elizabeth Adam Crump Health And Rehab is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.