62.5/100
Average
Willow Haven Health And Rehab, Llc
5538 W Duncan Dr, Las Vegas, NV 89130
- Certified beds
- 144
- Occupancy
- 95%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
Abuse icon on record
CMS flags this facility for citations of abuse that caused harm, or potential for harm, to residents.
$46,462 in federal fines
CMS has fined this facility across 2 penalty action(s).
Our read on Willow Haven Health And Rehab, Llc
El Jen Skilled Care runs 144 beds in Las Vegas under a for-profit limited liability company, and the numbers behind its record are worth walking through. Nurse staffing sits at 3.01 hours per resident day against a national average of 3.86, roughly a fifth less hands-on time than typical, and weekends drop about 9% below what the home already provides on weekdays. Its inspection history carries 50 deficiencies, including two at the harm or jeopardy level and eight tied to abuse, with $51,839 in fines across two penalties. The most recent inspection was August 2025. When staffing runs light, weekends run lighter, and the deficiency list runs that long, the pattern is consistent rather than unlucky.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
15/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →3.49 total nurse hours per resident per day (national median 3.77)
- →0.59 RN hours per resident per day
- →Weekend staffing drops 9% against weekdays
Staff stability
7.5/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →No turnover figure reported, scored neutral
Resident outcomes
5/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →2 of 5 stars on the CMS quality-measure rating
Enforcement history
5/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →$46,462 in federal fines across 2 action(s)
Grade ceiling applied
- Capped at 64 (grade C), CMS abuse icon on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: August 1, 2025 (1 year ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of THE CHARLY BELLO FAMILY, THE MAZE FAMILY, THE SWAIN FAMILY, & WALTER MYERS, which operates 20 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Willow Haven Health And Rehab, Llc
What is the ElderGrade for Willow Haven Health And Rehab, Llc? +
Willow Haven Health And Rehab, Llc holds an ElderGrade of C (62.5 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Willow Haven Health And Rehab, Llc? +
Residents receive an average of 3.01 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Willow Haven Health And Rehab, Llc been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Willow Haven Health And Rehab, Llc accept Medicaid? +
Yes, Willow Haven Health And Rehab, Llc is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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