ElderGrade
D

48.9/100

Below average

Dove Healthcare - St Croix Falls

750 E Louisiana St, St Croix Falls, WI 54024

CMS 2/5 stars #6 of 6 in Polk County (715) 483-9815
Certified beds
50
Occupancy
90%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 2 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $62,134 in federal fines

    CMS has fined this facility across 2 penalty action(s).

  • Nursing staff turnover of 65%

    High turnover means residents rarely see the same caregiver twice. The national average is about 50%.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 8.9/30 Staffing 22/30 Stability 3/15 Outcomes 12/15 Enforcement 3/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

8.9/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -10 for 1 immediate-jeopardy citation(s) in the last 3 years
  • -4 for 1 actual-harm citation(s) in the last 3 years
  • -7.1 for 37 total citations against a national median of 17

Staffing

22/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 4.01 total nurse hours per resident per day (national median 3.77)
  • 0.82 RN hours per resident per day
  • Weekend staffing drops 14% against weekdays

Staff stability

3/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 65% of nursing staff left in the last year
  • -2 for 2 administrator departures

Resident outcomes

12/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 4 of 5 stars on the CMS quality-measure rating

Enforcement history

3/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $62,134 in federal fines across 2 action(s)
  • -2 for 1 denial(s) of Medicare payment for new admissions

Grade ceiling applied

  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.24 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.82 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.64 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 64.80%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 50 citations

Last standard health inspection: September 18, 2025 (11 months ago).

F Sep 18, 2025 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

F Sep 18, 2025 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

D Sep 18, 2025 F0552

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

No actual harm, potential for more than minimal harm

D Sep 18, 2025 F0578

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

No actual harm, potential for more than minimal harm

D Sep 18, 2025 F0585

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

No actual harm, potential for more than minimal harm

D Sep 18, 2025 F0609

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

No actual harm, potential for more than minimal harm

D Sep 18, 2025 F0689

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

No actual harm, potential for more than minimal harm

D Sep 18, 2025 F0881

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of DOVE HEALTHCARE, which operates 11 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
MARKOVITS, ISAAK Individual CORPORATE OFFICER
MARKOVITS, ISAAK Individual OPERATIONAL/MANAGERIAL CONTROL
RICHLAND, ILAN Individual OPERATIONAL/MANAGERIAL CONTROL
MARKOVITS, ISAAK Individual 5% OR GREATER INDIRECT OWNERSHIP INTEREST
RICHLAND, ILAN Individual 5% OR GREATER INDIRECT OWNERSHIP INTEREST
WISCONSIN 3 HOLDCO LLC Organization 5% OR GREATER DIRECT OWNERSHIP INTEREST

What families say

Write a review

No family reviews yet for Dove Healthcare - St Croix Falls. If you or a relative have experience of this home, other families would find it useful.

Be the first to review

Every review is confirmed by email and read by a moderator before it appears. We remove reviews written by or for a facility. If something is wrong right now, report a concern — that routes you to your state ombudsman, who can actually intervene.

Common questions about Dove Healthcare - St Croix Falls

What is the ElderGrade for Dove Healthcare - St Croix Falls? +

Dove Healthcare - St Croix Falls holds an ElderGrade of D (48.9 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Dove Healthcare - St Croix Falls? +

Residents receive an average of 4.24 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Dove Healthcare - St Croix Falls been cited for harming residents? +

Yes. 2 of the 50 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Dove Healthcare - St Croix Falls accept Medicaid? +

Yes, Dove Healthcare - St Croix Falls is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.