64/100
Average
Desert Haven Care Center
2645 East Thomas Road, Phoenix, AZ 85016
- Certified beds
- 115
- Occupancy
- 71%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
Abuse icon on record
CMS flags this facility for citations of abuse that caused harm, or potential for harm, to residents.
$67,818 in federal fines
CMS has fined this facility across 3 penalty action(s).
Our read on Desert Haven Care Center
Desert Haven Care Center is a for-profit LLC home in Phoenix with 115 certified beds, and its federal record is rough. The staffing rating sits at 1 out of 5, well below what CMS expects for this resident census, and the health inspection rating matches it at 1. Twenty-six deficiencies show up on the current record, three of them serious enough to reach harm or jeopardy, and six tied to abuse. Three fines total $100,018. The quality measure score of 3 is the one bright spot, but good clinical numbers don't offset thin staffing and repeat survey problems. The most recent inspection was September 5, 2025, so the record is fresh, what you see is current, not old history.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
25/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →6.53 total nurse hours per resident per day (national median 3.77)
- →0.44 RN hours per resident per day
- →Weekend staffing drops 10% against weekdays
Staff stability
7.5/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →No turnover figure reported, scored neutral
Resident outcomes
9/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →3 of 5 stars on the CMS quality-measure rating
Enforcement history
5/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →$67,818 in federal fines across 3 action(s)
Grade ceiling applied
- Capped at 64 (grade C), CMS abuse icon on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: September 5, 2025 (1 year ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
What families say
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Common questions about Desert Haven Care Center
What is the ElderGrade for Desert Haven Care Center? +
Desert Haven Care Center holds an ElderGrade of C (64 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Desert Haven Care Center? +
Residents receive an average of 5.01 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Desert Haven Care Center been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Desert Haven Care Center accept Medicaid? +
Yes, Desert Haven Care Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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