ElderGrade
D

46.5/100

Below average

Complete Care At Wayne Hills Rehab & Resp Center

130 Terhune Drive, Wayne, NJ 07470

CMS 1/5 stars #19 of 19 in Passaic County (973) 839-4500
Certified beds
120
Occupancy
87%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • Abuse icon on record

    CMS flags this facility for citations of abuse that caused harm, or potential for harm, to residents.

  • 2 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $42,630 in federal fines

    CMS has fined this facility across 2 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

12.5/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -10 for 1 immediate-jeopardy citation(s) in the last 3 years
  • -4 for 1 actual-harm citation(s) in the last 3 years
  • -3.5 for 27 total citations against a national median of 17

Staffing

8/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 2.72 total nurse hours per resident per day (national median 3.77)
  • 0.44 RN hours per resident per day
  • Weekend staffing drops 9% against weekdays

Staff stability

12/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 35% of nursing staff left in the last year

Resident outcomes

9/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 3 of 5 stars on the CMS quality-measure rating

Enforcement history

5/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $42,630 in federal fines across 2 action(s)

Grade ceiling applied

  • Capped at 64 (grade C) — CMS abuse icon on record
  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.36 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.44 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.07 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 35.10%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 34 citations

Last standard health inspection: December 3, 2025 (8 months ago).

G Jan 29, 2026 F0689 From a complaint

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm to a resident

D Jan 29, 2026 F0609 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

No actual harm, potential for more than minimal harm

D Jan 29, 2026 F0610 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

No actual harm, potential for more than minimal harm

D Dec 11, 2025 F0677 From a complaint

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

No actual harm, potential for more than minimal harm

D Dec 11, 2025 F0686 From a complaint

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

No actual harm, potential for more than minimal harm

E Dec 3, 2025 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

D Dec 3, 2025 F0550

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

No actual harm, potential for more than minimal harm

D Dec 3, 2025 F0552

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of COMPLETE CARE, which operates 85 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
DES CAPITAL LLC Organization INDIRECT OWNERSHIP INTEREST
JRK INVESTMENTS LLC Organization INDIRECT OWNERSHIP INTEREST
KLUGMAN, JACOB Individual INDIRECT OWNERSHIP INTEREST
STEIN, SHALOM Individual INDIRECT OWNERSHIP INTEREST
STERNBUCH, DANIEL Individual INDIRECT OWNERSHIP INTEREST
STEIN, SHALOM Individual MANAGING CONTROL - GOVERNING BODY
STEIN, SHALOM Individual CORPORATE OFFICER
GRELLA, WILLIAM Individual OPERATIONAL/MANAGERIAL CONTROL
MULLER, RAPHOEL Individual OPERATIONAL/MANAGERIAL CONTROL
SCHWARTZ, HERSHEL Individual OPERATIONAL/MANAGERIAL CONTROL
STEIN, SHALOM Individual TRUSTEE OF THE SNF
DES CAPITAL LLC Organization ADP OF THE SNF

What families say

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Common questions about Complete Care At Wayne Hills Rehab & Resp Center

What is the ElderGrade for Complete Care At Wayne Hills Rehab & Resp Center? +

Complete Care At Wayne Hills Rehab & Resp Center holds an ElderGrade of D (46.5 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Complete Care At Wayne Hills Rehab & Resp Center? +

Residents receive an average of 3.36 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Complete Care At Wayne Hills Rehab & Resp Center been cited for harming residents? +

Yes. 2 of the 34 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Complete Care At Wayne Hills Rehab & Resp Center accept Medicaid? +

Yes, Complete Care At Wayne Hills Rehab & Resp Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.