67/100
Average
Complete Care At Harston Hall Llc
350 Haws Lane, Flourtown, PA 19031
- Certified beds
- 120
- Occupancy
- 91%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
$17,113 in federal fines
CMS has fined this facility across 2 penalty action(s).
Our read on Complete Care At Harston Hall Llc
Harston Hall runs 120 beds in Flourtown under corporate for-profit ownership, and the staffing numbers are where the trouble starts: 3.47 nurse hours per resident day, roughly 10% under the national average, with weekends dipping another 7% below its own weekdays. That thin coverage shows up in the numbers, 66 deficiencies on the current record, including 2 at harm or jeopardy level and 8 tied to abuse, plus $17,113 in fines. Staff turnover sits at 51.4%, above the 45.8% national figure, which means caregivers keep leaving. The 4/5 quality measure score looks better than the 1/5 staffing score and 2/5 inspection rating, but quality measures reflect resident outcomes, not the hands available day to day.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
8/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →3.02 total nurse hours per resident per day (national median 3.77)
- →0.47 RN hours per resident per day
- →Weekend staffing drops 7% against weekdays
Staff stability
9/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →51% of nursing staff left in the last year
Resident outcomes
12/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →4 of 5 stars on the CMS quality-measure rating
Enforcement history
8/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →$17,113 in federal fines across 2 action(s)
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: April 23, 2026 (6 months ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of COMPLETE CARE, which operates 85 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Complete Care At Harston Hall Llc
What is the ElderGrade for Complete Care At Harston Hall Llc? +
Complete Care At Harston Hall Llc holds an ElderGrade of C (67 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Complete Care At Harston Hall Llc? +
Residents receive an average of 3.47 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Complete Care At Harston Hall Llc been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Complete Care At Harston Hall Llc accept Medicaid? +
Yes, Complete Care At Harston Hall Llc is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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