72/100
Above average
Complete Care At Hales Corners
9449 W. Forest Home Ave., Hales Corners, WI 53130
- Certified beds
- 62
- Occupancy
- 90%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
$17,934 in federal fines
CMS has fined this facility across 1 penalty action(s).
Nursing staff turnover of 65%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Our read on Complete Care At Hales Corners
Complete Care At Hales Corners runs 4.64 nurse hours per resident day, roughly 20% above the national average, though weekends drop about 8% below its own weekday level, so the coverage you see on a Tuesday isn't quite what you get on a Sunday. Turnover is the harder number: 64.7% of staff leaving annually against a national 45.8%, which means a lot of new faces cycling through 62 beds. The inspection record shows 17 deficiencies, including one at harm or jeopardy level and three tied to abuse, with a $17,934 fine. That last inspection was June 2025, so the picture is current.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
22/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →4.09 total nurse hours per resident per day (national median 3.77)
- →0.87 RN hours per resident per day
- →Weekend staffing drops 8% against weekdays
Staff stability
3/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →65% of nursing staff left in the last year
- →-2 for 2 administrator departures
Resident outcomes
9/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →3 of 5 stars on the CMS quality-measure rating
Enforcement history
8/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →$17,934 in federal fines across 1 action(s)
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: June 18, 2025 (1 year ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of COMPLETE CARE, which operates 85 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Complete Care At Hales Corners
What is the ElderGrade for Complete Care At Hales Corners? +
Complete Care At Hales Corners holds an ElderGrade of B (72 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Complete Care At Hales Corners? +
Residents receive an average of 4.64 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Complete Care At Hales Corners been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Complete Care At Hales Corners accept Medicaid? +
Yes, Complete Care At Hales Corners is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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