37/100
Poor
14014 Marsh Pike, Hagerstown, MD 21742
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
3 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
$43,352 in federal fines
CMS has fined this facility across 2 penalty action(s).
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Grade ceiling applied
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: May 14, 2025 (1 year ago).
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate jeopardy to resident health or safety
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
No actual harm, potential for more than minimal harm
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
No actual harm, potential for more than minimal harm
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
No actual harm, potential for more than minimal harm
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
No actual harm, potential for more than minimal harm
Part of COMPLETE CARE, which operates 85 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| DES CAPITAL LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| JRK INVESTMENTS LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| KLUGMAN, JACOB | Individual | INDIRECT OWNERSHIP INTEREST | — |
| STEIN, SHALOM | Individual | INDIRECT OWNERSHIP INTEREST | — |
| STERNBUCH, DANIEL | Individual | INDIRECT OWNERSHIP INTEREST | — |
| STEIN, SHALOM | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| STEIN, SHALOM | Individual | CORPORATE OFFICER | — |
| COX, VICKIE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| MANSFIELD, MELISSA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| SILVERBERG, NISANEL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| SIMMERS, ROBERT | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| SWEENEY, BARBARA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
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Complete Care At Hagerstown holds an ElderGrade of F (37 out of 100), which we describe as "poor". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.92 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 3 of the 81 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, Complete Care At Hagerstown is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.