72/100
Above average
Complete Care At Germantown
W173 N10915 Bernies Way, Germantown, WI 53022
- Certified beds
- 121
- Occupancy
- 43%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
Our read on Complete Care At Germantown
Complete Care At Germantown runs on thinner staffing than most homes its size, 3.75 nurse hours per resident day against a national average of 3.86, and weekends drop roughly 13% below its own weekday coverage, which is when families tend to visit and notice. Annual turnover sits at 57.1%, well above the 45.8% national figure, so the aides and nurses your relative sees may change often. The record shows 29 deficiencies, none flagged at harm or jeopardy level, but five tied to abuse, and the most recent inspection was March 2025. The for-profit LLC structure and a 2/5 staffing star round out the picture: clinically decent marks, but watch the floor coverage.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
17/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →3.46 total nurse hours per resident per day (national median 3.77)
- →0.89 RN hours per resident per day
- →Weekend staffing drops 13% against weekdays
Staff stability
3/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →57% of nursing staff left in the last year
- →-2 for 2 administrator departures
Resident outcomes
12/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →4 of 5 stars on the CMS quality-measure rating
Enforcement history
10/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →No federal fines on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: May 29, 2026 (5 months ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of COMPLETE CARE, which operates 85 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Complete Care At Germantown
What is the ElderGrade for Complete Care At Germantown? +
Complete Care At Germantown holds an ElderGrade of B (72 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Complete Care At Germantown? +
Residents receive an average of 3.75 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Complete Care At Germantown been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Complete Care At Germantown accept Medicaid? +
Yes, Complete Care At Germantown is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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