72/100
Above average
Complete Care At Arbors
1750 Route 37 West, Toms River, NJ 08757
- Certified beds
- 120
- Occupancy
- 90%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
Our read on Complete Care At Arbors
Complete Care At Arbors is a 120-bed for-profit in Toms River, and the numbers tell a mixed story. The clinical quality measures are excellent, a 5/5 star rating there, and the last inspection was recent, in March 2025, with 22 deficiencies on record but none rising to harm or jeopardy and nothing abuse-related. Where it slips is staffing: 3.17 nurse hours per resident day, roughly 18% under the national average, with weekends about 13% thinner than weekdays. Annual turnover sits at 49.5%, a few points above the national 45.8%. If your family member needs steady hands-on help, ask specifically how the floor is covered on Saturday and Sunday afternoons.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
8/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →2.85 total nurse hours per resident per day (national median 3.77)
- →0.58 RN hours per resident per day
- →Weekend staffing drops 13% against weekdays
Staff stability
9/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →50% of nursing staff left in the last year
Resident outcomes
15/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →5 of 5 stars on the CMS quality-measure rating
Enforcement history
10/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →No federal fines on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: March 27, 2025 (1 year ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of COMPLETE CARE, which operates 85 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Complete Care At Arbors
What is the ElderGrade for Complete Care At Arbors? +
Complete Care At Arbors holds an ElderGrade of B (72 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Complete Care At Arbors? +
Residents receive an average of 3.17 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Complete Care At Arbors been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Complete Care At Arbors accept Medicaid? +
Yes, Complete Care At Arbors is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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