85/100
Excellent
Civita Care Center At West River
245 Orange Avenue, Milford, CT 06460
- Certified beds
- 120
- Occupancy
- 93%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
Our read on Civita Care Center At West River
Civita Care Center At West River runs 120 certified beds under for-profit LLC ownership, and its nurse staffing sits at 3.61 hours per resident day, about 6% under the national average of 3.86. Weekend coverage drops roughly 13% below its own weekday level, so families should ask how that gap gets managed. Turnover is the bright spot: 30.6% against a national 45.8%, which suggests a steadier workforce than most. The inspection record shows 26 deficiencies, none at harm or jeopardy level and none abuse-related, with the most recent visit in January 2025. Quality measures score well; staffing and health inspections land mid-range.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
15/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →3.45 total nurse hours per resident per day (national median 3.77)
- →0.71 RN hours per resident per day
- →Weekend staffing drops 13% against weekdays
Staff stability
15/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →31% of nursing staff left in the last year
Resident outcomes
15/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →5 of 5 stars on the CMS quality-measure rating
Enforcement history
10/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →No federal fines on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: January 29, 2025 (1 year ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of CIVITA CARE CENTERS, which operates 6 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Civita Care Center At West River
What is the ElderGrade for Civita Care Center At West River? +
Civita Care Center At West River holds an ElderGrade of A (85 out of 100), which we describe as "excellent". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Civita Care Center At West River? +
Residents receive an average of 3.61 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Civita Care Center At West River been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Civita Care Center At West River accept Medicaid? +
Yes, Civita Care Center At West River is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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