ElderGrade
D

44.7/100

Below average

Brookdale Westlake Hills

1034 Liberty Park Dr, Austin, TX 78746

CMS 2/5 stars #18 of 28 in Travis County (512) 328-3775
Certified beds
90
Occupancy
65%
Ownership
For-profit
Accepts
Medicare

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 7 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $300,561 in federal fines

    CMS has fined this facility across 6 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

0.7/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -20 for 6 immediate-jeopardy citation(s) in the last 3 years
  • -4 for 1 actual-harm citation(s) in the last 3 years
  • -5.3 for 32 total citations against a national median of 17

Staffing

20/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 4.13 total nurse hours per resident per day (national median 3.77)
  • 0.67 RN hours per resident per day
  • Weekend staffing drops 15% against weekdays

Staff stability

12/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 36% of nursing staff left in the last year

Resident outcomes

12/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 4 of 5 stars on the CMS quality-measure rating

Enforcement history

0/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $300,561 in federal fines across 6 action(s)

Grade ceiling applied

  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.46 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.67 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.81 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 35.70%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 32 citations

Last standard health inspection: April 9, 2026 (4 months ago).

E Apr 9, 2026 F0656

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

No actual harm, potential for more than minimal harm

E Apr 9, 2026 F0761

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...

No actual harm, potential for more than minimal harm

E Apr 9, 2026 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

D Apr 9, 2026 F0578

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

No actual harm, potential for more than minimal harm

D Apr 9, 2026 F0757

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

No actual harm, potential for more than minimal harm

D Apr 9, 2026 F0842

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

No actual harm, potential for more than minimal harm

D Dec 3, 2025 F0583 From a complaint

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

No actual harm, potential for more than minimal harm

D Dec 3, 2025 F0880 From a complaint

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of BROOKDALE SENIOR LIVING, which operates 14 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
AMERICAN RETIREMENT CORPORATION Organization INDIRECT OWNERSHIP INTEREST
ARCPI HOLDINGS INC Organization INDIRECT OWNERSHIP INTEREST
BROOKDALE SENIOR LIVING INC Organization INDIRECT OWNERSHIP INTEREST
KUSSOW, DAWN Individual INDIRECT OWNERSHIP INTEREST
WHITE, CHADWICK Individual INDIRECT OWNERSHIP INTEREST
STENGLE, NIKOLAS Individual MANAGING CONTROL - GOVERNING BODY
WHITE, CHADWICK Individual MANAGING CONTROL - GOVERNING BODY
BAIER, LUCINDA Individual CORPORATE DIRECTOR
BOWMAN, KEVIN Individual CORPORATE DIRECTOR
WHITE, CHADWICK Individual CORPORATE DIRECTOR
BAIER, LUCINDA Individual CORPORATE OFFICER
BOWMAN, KEVIN Individual CORPORATE OFFICER

What families say

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Common questions about Brookdale Westlake Hills

What is the ElderGrade for Brookdale Westlake Hills? +

Brookdale Westlake Hills holds an ElderGrade of D (44.7 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Brookdale Westlake Hills? +

Residents receive an average of 4.46 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Brookdale Westlake Hills been cited for harming residents? +

Yes. 7 of the 32 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Brookdale Westlake Hills accept Medicaid? +

CMS lists this facility as Medicare, so it is not recorded as Medicaid certified. Confirm directly with the home before admission.