ElderGrade
D

50/100

Below average

Benedictine Manor Of Lacrosse

2902 East Avenue South, La Crosse, WI 54601

CMS 3/5 stars #6 of 7 in La Crosse County (608) 788-9870
Certified beds
80
Occupancy
76%
Ownership
Non-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 5 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $90,784 in federal fines

    CMS has fined this facility across 5 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

8/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -10 for 1 immediate-jeopardy citation(s) in the last 3 years
  • -12 for 4 actual-harm citation(s) in the last 3 years

Staffing

22/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.89 total nurse hours per resident per day (national median 3.77)
  • 1.04 RN hours per resident per day
  • Weekend staffing drops 8% against weekdays

Staff stability

9/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 49% of nursing staff left in the last year

Resident outcomes

9/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 3 of 5 stars on the CMS quality-measure rating

Enforcement history

2/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $90,784 in federal fines across 5 action(s)

Grade ceiling applied

  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.56 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 1.04 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.28 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 49.40%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 18 citations

Last standard health inspection: March 5, 2025 (1 year ago).

G Jan 21, 2026 F0689 From a complaint

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm to a resident

G Mar 5, 2025 F0686

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Actual harm to a resident

E Mar 5, 2025 F0558

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

No actual harm, potential for more than minimal harm

D Mar 5, 2025 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

J Jun 11, 2024 F0678 From a complaint

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Immediate jeopardy to resident health or safety

G Jan 11, 2024 F0610 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Actual harm to a resident

F Jan 11, 2024 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

E Jan 11, 2024 F0755

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of BENEDICTINE HEALTH SYSTEM, which operates 23 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
THOMPSON, LESLIE Individual CONTRACTED MANAGING EMPLOYEE
BOWE, TIA Individual CORPORATE DIRECTOR
BRUHN, JENNIFER Individual CORPORATE DIRECTOR
CARLEY, GERALD Individual CORPORATE DIRECTOR
NYKIEL, CHRISTINE Individual CORPORATE DIRECTOR
RYMANOWSKI, KEVIN Individual CORPORATE DIRECTOR
BERGIEN, TRICIA Individual CORPORATE OFFICER
BENEDICTINE HEALTH SYSTEM Organization OPERATIONAL/MANAGERIAL CONTROL
CATHOLIC RESIDENTIAL SERVICES INC Organization 5% OR GREATER DIRECT OWNERSHIP INTEREST
BENEDICTINE HEALTH SYSTEM Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST

What families say

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Common questions about Benedictine Manor Of Lacrosse

What is the ElderGrade for Benedictine Manor Of Lacrosse? +

Benedictine Manor Of Lacrosse holds an ElderGrade of D (50 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Benedictine Manor Of Lacrosse? +

Residents receive an average of 3.56 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Benedictine Manor Of Lacrosse been cited for harming residents? +

Yes. 5 of the 18 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Benedictine Manor Of Lacrosse accept Medicaid? +

Yes, Benedictine Manor Of Lacrosse is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.