ElderGrade
B

78/100

Above average

Zerbe Sisters Nursing Center,

2499 Zerbe Road, Narvon, PA 17555

CMS 5/5 stars #18 of 31 in Lancaster County (717) 445-4551
Certified beds
87
Occupancy
89%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $10,033 in federal fines

    CMS has fined this facility across 1 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 26/30 Staffing 20/30 Stability 9/15 Outcomes 15/15 Enforcement 8/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

26/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -4 for 1 actual-harm citation(s) in the last 3 years

Staffing

20/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 4.41 total nurse hours per resident per day (national median 3.77)
  • 0.59 RN hours per resident per day
  • Weekend staffing drops 9% against weekdays

Staff stability

9/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 53% of nursing staff left in the last year

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 5 of 5 stars on the CMS quality-measure rating

Enforcement history

8/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $10,033 in federal fines across 1 action(s)

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.24 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.59 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.86 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 52.80%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

Last standard health inspection: April 16, 2026 (4 months ago). That inspection produced no citations — the findings below are older.

D Feb 27, 2025 F0689

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

No actual harm, potential for more than minimal harm

D Feb 27, 2025 F0755

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

No actual harm, potential for more than minimal harm

G Mar 8, 2024 F0600

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Actual harm to a resident

Who owns this home

Full record
Owner Type Role Since
CAFFREY, DANIEL Individual CORPORATE DIRECTOR
MANCINI, SCOTT Individual CORPORATE DIRECTOR
MASSARO, LAUREN Individual CORPORATE DIRECTOR
CAFFREY, DANIEL Individual OPERATIONAL/MANAGERIAL CONTROL
MANCINI, SCOTT Individual OPERATIONAL/MANAGERIAL CONTROL
MASSARO, LAUREN Individual OPERATIONAL/MANAGERIAL CONTROL
CAFFREY, DANIEL Individual ADP OF THE SNF
MANCINI, SCOTT Individual ADP OF THE SNF
MASSARO, LAUREN Individual ADP OF THE SNF
CAFFREY, DANIEL Individual 5% OR GREATER DIRECT OWNERSHIP INTEREST

What families say

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Common questions about Zerbe Sisters Nursing Center,

What is the ElderGrade for Zerbe Sisters Nursing Center,? +

Zerbe Sisters Nursing Center, holds an ElderGrade of B (78 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Zerbe Sisters Nursing Center,? +

Residents receive an average of 4.24 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Zerbe Sisters Nursing Center, been cited for harming residents? +

Yes. 1 of the 3 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Zerbe Sisters Nursing Center, accept Medicaid? +

Yes, Zerbe Sisters Nursing Center, is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.