ElderGrade
B

76.7/100

Above average

Woodlake At Tolland

26 Shenipsit Lake Road, Tolland, CT 06084

CMS 3/5 stars #23 of 65 in Capitol County (860) 872-2999
Certified beds
130
Occupancy
87%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

24.7/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -5.3 for 32 total citations against a national median of 17

Staffing

15/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.36 total nurse hours per resident per day (national median 3.77)
  • 0.72 RN hours per resident per day
  • Weekend staffing drops 10% against weekdays

Staff stability

15/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 31% of nursing staff left in the last year

Resident outcomes

12/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 4 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.11 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.72 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.68 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 30.90%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 52 citations

Last standard health inspection: February 13, 2026 (6 months ago).

D Feb 13, 2026 F0580 From a complaint

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

No actual harm, potential for more than minimal harm

D Feb 13, 2026 F0657

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

No actual harm, potential for more than minimal harm

D Feb 13, 2026 F0658

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

No actual harm, potential for more than minimal harm

D Feb 13, 2026 F0677

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

No actual harm, potential for more than minimal harm

D Feb 13, 2026 F0684 From a complaint

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

No actual harm, potential for more than minimal harm

D Feb 13, 2026 F0688

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

No actual harm, potential for more than minimal harm

D Feb 13, 2026 F0689

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

No actual harm, potential for more than minimal harm

D Feb 13, 2026 F0692

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

No actual harm, potential for more than minimal harm

Who owns this home

Full record
Owner Type Role Since
SHAKOW, RACHEL Individual W-2 MANAGING EMPLOYEE
SHAKOW, RACHEL Individual CORPORATE DIRECTOR
SHAKOW, RACHEL Individual 5% OR GREATER DIRECT OWNERSHIP INTEREST

What families say

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Common questions about Woodlake At Tolland

What is the ElderGrade for Woodlake At Tolland? +

Woodlake At Tolland holds an ElderGrade of B (76.7 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Woodlake At Tolland? +

Residents receive an average of 4.11 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Woodlake At Tolland been cited for harming residents? +

Yes. 1 of the 52 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Woodlake At Tolland accept Medicaid? +

Yes, Woodlake At Tolland is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.