ElderGrade
D

50/100

Below average

Windemere At Westover Hills

11106 Christus Hills, San Antonio, TX 78251

CMS 2/5 stars #28 of 62 in Bexar County (210) 672-6190
Certified beds
112
Occupancy
97%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 2 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $8,281 in federal fines

    CMS has fined this facility across 1 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

10/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -20 for 2 immediate-jeopardy citation(s) in the last 3 years

Staffing

15/30

Nursing hours per resident per day, adjusted for how sick the residents are.

  • No staffing hours reported — scored neutral

Staff stability

5/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 57% of nursing staff left in the last year

Resident outcomes

12/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 4 of 5 stars on the CMS quality-measure rating

Enforcement history

8/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $8,281 in federal fines across 1 action(s)

Grade ceiling applied

  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day Not reported
Registered nurse (RN) hours Not reported

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours Not reported

The shift most families visit, and the one thinned first.

Nursing staff turnover 57.00%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 22 citations

Last standard health inspection: December 19, 2025 (8 months ago).

E Dec 19, 2025 F0761

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...

No actual harm, potential for more than minimal harm

D Dec 19, 2025 F0689

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

No actual harm, potential for more than minimal harm

D Dec 19, 2025 F0695

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

No actual harm, potential for more than minimal harm

D Dec 19, 2025 F0755

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

No actual harm, potential for more than minimal harm

D Dec 19, 2025 F0842

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

No actual harm, potential for more than minimal harm

J Apr 16, 2025 F0580 From a complaint

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Immediate jeopardy to resident health or safety

J Apr 16, 2025 F0684 From a complaint

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Immediate jeopardy to resident health or safety

E Sep 13, 2024 F0644

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of CANTEX CONTINUING CARE, which operates 38 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
HOOPER, GRADY Individual CORPORATE DIRECTOR
HOOPER, GRADY Individual CORPORATE OFFICER
WESTOVER CONTINUING CARE CENTER LTD. CO. Organization OPERATIONAL/MANAGERIAL CONTROL
DYSON, JESSICA Individual OPERATIONAL/MANAGERIAL CONTROL
WESTOVER CONTINUING CARE CENTER LTD. CO. Organization ADP OF THE SNF
DYSON, JESSICA Individual ADP OF THE SNF
FIAZUDDIN, FARAZ Individual ADP OF THE SNF
FIRST WESTOVER CAPITAL FUNDING LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST

What families say

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Common questions about Windemere At Westover Hills

What is the ElderGrade for Windemere At Westover Hills? +

Windemere At Westover Hills holds an ElderGrade of D (50 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Windemere At Westover Hills? +

This facility has not reported staffing hours to CMS in the current data release.

Has Windemere At Westover Hills been cited for harming residents? +

Yes. 2 of the 22 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Windemere At Westover Hills accept Medicaid? +

Yes, Windemere At Westover Hills is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.