83/100
Above average
Willows Health Center
4054 Albright Lane, Rockford, IL 61103
- Certified beds
- 50
- Occupancy
- 61%
- Ownership
- Non-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
$12,909 in federal fines
CMS has fined this facility across 1 penalty action(s).
Our read on Willows Health Center
The Willows Health Center runs 50 certified beds in Rockford under nonprofit ownership, and its staffing sits well above average, 5.21 total nurse hours per resident day, roughly 35% more than the national figure. That's the strongest card in its hand, though weekend coverage drops about 17% below its own weekday level, so the weekday-to-weekend difference is worth asking about. The trade-off shows up in its record: 26 deficiencies, one serious enough to reach harm or jeopardy, plus three tied to abuse, and one fine of $12,909. With the last inspection dated November 2025 and quality and staffing each rated 4 out of 5, you're looking at a home that invests in staff but has real compliance problems to weigh.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
27.5/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →5.31 total nurse hours per resident per day (national median 3.77)
- →1.6 RN hours per resident per day
- →Weekend staffing drops 17% against weekdays
Staff stability
7.5/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →No turnover figure reported, scored neutral
Resident outcomes
12/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →4 of 5 stars on the CMS quality-measure rating
Enforcement history
6/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →$12,909 in federal fines across 1 action(s)
- →-2 for 1 denial(s) of Medicare payment for new admissions
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: November 25, 2025 (11 months ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
What families say
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Common questions about Willows Health Center
What is the ElderGrade for Willows Health Center? +
Willows Health Center holds an ElderGrade of B (83 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Willows Health Center? +
Residents receive an average of 5.21 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Willows Health Center been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Willows Health Center accept Medicaid? +
Yes, Willows Health Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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