ElderGrade
C

63/100

Average

Willow Brook Rehabilitation And Healthcare Center

120 Trexler Avenue, Kutztown, PA 19530

CMS 2/5 stars #10 of 15 in Berks County (610) 683-6220
Certified beds
140
Occupancy
93%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $12,740 in federal fines

    CMS has fined this facility across 1 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

20/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -10 for 1 immediate-jeopardy citation(s) in the last 3 years

Staffing

8/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.01 total nurse hours per resident per day (national median 3.77)
  • 0.49 RN hours per resident per day
  • Weekend staffing drops 6% against weekdays

Staff stability

12/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 41% of nursing staff left in the last year

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 5 of 5 stars on the CMS quality-measure rating

Enforcement history

8/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $12,740 in federal fines across 1 action(s)

Grade ceiling applied

  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.49 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.49 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.28 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 41.40%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

Last standard health inspection: March 27, 2026 (4 months ago).

J Mar 27, 2026 F0694

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Immediate jeopardy to resident health or safety

F Mar 27, 2026 F0755

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

No actual harm, potential for more than minimal harm

D Mar 27, 2026 F0684

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

No actual harm, potential for more than minimal harm

D Mar 27, 2026 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

F Mar 15, 2024 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

C Mar 15, 2024 F0623

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

No actual harm, minimal potential

Who owns this home

Full record

Part of PRESTIGE HEALTHCARE ADMINISTRATIVE SERVICES, which operates 15 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
ROOS-MEISER, SAMANTHA Individual W-2 MANAGING EMPLOYEE
STERN, MOSHE Individual 5% OR GREATER INDIRECT OWNERSHIP INTEREST
PA NOBLE PARENTCO LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
STAR PA I HOLDINGS LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
WILLOW BROOK REHAB LLC Organization 5% OR GREATER DIRECT OWNERSHIP INTEREST
CLYDE II LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST

What families say

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Common questions about Willow Brook Rehabilitation And Healthcare Center

What is the ElderGrade for Willow Brook Rehabilitation And Healthcare Center? +

Willow Brook Rehabilitation And Healthcare Center holds an ElderGrade of C (63 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Willow Brook Rehabilitation And Healthcare Center? +

Residents receive an average of 3.49 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Willow Brook Rehabilitation And Healthcare Center been cited for harming residents? +

Yes. 1 of the 6 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Willow Brook Rehabilitation And Healthcare Center accept Medicaid? +

Yes, Willow Brook Rehabilitation And Healthcare Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.