ElderGrade
C

69.5/100

Average

West Haven Center For Nursing & Rehabilitation

310 Terrace Ave, West Haven, CT 06516

CMS 2/5 stars #9 of 23 in South Central Ct County (203) 654-2100
Certified beds
98
Occupancy
97%
Ownership
For-profit
Accepts
Medicare + Medicaid

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

20/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -10 for 52 total citations against a national median of 17

Staffing

20.5/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.9 total nurse hours per resident per day (national median 3.77)
  • 0.82 RN hours per resident per day
  • Weekend staffing drops 16% against weekdays

Staff stability

10/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 36% of nursing staff left in the last year
  • -2 for 2 administrator departures

Resident outcomes

9/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 3 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.95 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.82 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.33 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 35.90%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 59 citations

Last standard health inspection: June 4, 2025 (1 year ago).

D Nov 25, 2025 F0627 From a complaint

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

No actual harm, potential for more than minimal harm

D Nov 25, 2025 F0658 From a complaint

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

No actual harm, potential for more than minimal harm

F Jun 4, 2025 F0727

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

No actual harm, potential for more than minimal harm

D Jun 4, 2025 F0580 From a complaint

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

No actual harm, potential for more than minimal harm

D Jun 4, 2025 F0628

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

No actual harm, potential for more than minimal harm

D Jun 4, 2025 F0646

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

No actual harm, potential for more than minimal harm

D Jun 4, 2025 F0656

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

No actual harm, potential for more than minimal harm

D Jun 4, 2025 F0657

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of ESSENTIAL HEALTHCARE, which operates 6 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
MAYER, ABRAHAM Individual DIRECT OWNERSHIP INTEREST
MAYER, BERRY Individual DIRECT OWNERSHIP INTEREST
MAYER, MOSHE Individual DIRECT OWNERSHIP INTEREST
MAYER, YOSSI Individual DIRECT OWNERSHIP INTEREST
SALAMON, MENAJEM Individual MANAGING CONTROL - GOVERNING BODY
GEWIRTZ, JONATHAN Individual CORPORATE OFFICER
HENDRICK, MORGAN Individual OPERATIONAL/MANAGERIAL CONTROL
SALAMON, MENAJEM Individual OPERATIONAL/MANAGERIAL CONTROL
YEBOAH, BENJAMIN Individual OPERATIONAL/MANAGERIAL CONTROL
HENDRICK, MORGAN Individual ADP OF THE SNF
LANDA, HINDA Individual ADP OF THE SNF
SALAMON, MENAJEM Individual ADP OF THE SNF

What families say

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Common questions about West Haven Center For Nursing & Rehabilitation

What is the ElderGrade for West Haven Center For Nursing & Rehabilitation? +

West Haven Center For Nursing & Rehabilitation holds an ElderGrade of C (69.5 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at West Haven Center For Nursing & Rehabilitation? +

Residents receive an average of 3.95 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has West Haven Center For Nursing & Rehabilitation been cited for harming residents? +

No. None of the 59 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does West Haven Center For Nursing & Rehabilitation accept Medicaid? +

Yes, West Haven Center For Nursing & Rehabilitation is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.