72/100
Above average
Wachusett Manor
32 Hospital Hill Road, Gardner, MA 01440
- Certified beds
- 96
- Occupancy
- 94%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
Our read on Wachusett Manor
Wachusett Manor runs 3.29 nurse hours per resident per day, roughly 15% under the national average of 3.86, and weekends drop another 10% below its own weekday pace, that staffing pattern is what sits behind its two-star staffing rating. The record shows 42 deficiencies, three of them serious enough to put residents at harm or jeopardy, though none are abuse-related, and the most recent inspection was September 2025. Turnover at 43.5% actually edges the national figure of 45.8%, so retention isn't the weak spot. A for-profit LLC with 96 beds, it earns four stars on quality measures but the direct-care hours are thin where it counts.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
8/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →2.86 total nurse hours per resident per day (national median 3.77)
- →0.43 RN hours per resident per day
- →Weekend staffing drops 10% against weekdays
Staff stability
12/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →44% of nursing staff left in the last year
Resident outcomes
12/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →4 of 5 stars on the CMS quality-measure rating
Enforcement history
10/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →No federal fines on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: September 26, 2025 (1 year ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of EPHRAM LAHASKY, which operates 22 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Wachusett Manor
What is the ElderGrade for Wachusett Manor? +
Wachusett Manor holds an ElderGrade of B (72 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Wachusett Manor? +
Residents receive an average of 3.29 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Wachusett Manor been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Wachusett Manor accept Medicaid? +
Yes, Wachusett Manor is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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