ElderGrade
C

64/100

Average

Vernon Manor

310 Fairlane Dr, Viroqua, WI 54665

CMS 4/5 stars #2 of 2 in Vernon County (608) 637-5400
Certified beds
80
Occupancy
62%
Ownership
Government
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $12,649 in federal fines

    CMS has fined this facility across 1 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 20/30 Staffing 26/30 Stability 9/15 Outcomes 12/15 Enforcement 6/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

20/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -10 for 1 immediate-jeopardy citation(s) in the last 3 years

Staffing

26/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 4.75 total nurse hours per resident per day (national median 3.77)
  • 0.84 RN hours per resident per day
  • Weekend staffing drops 8% against weekdays

Staff stability

9/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 46% of nursing staff left in the last year

Resident outcomes

12/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 4 of 5 stars on the CMS quality-measure rating

Enforcement history

6/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $12,649 in federal fines across 1 action(s)
  • -2 for 1 denial(s) of Medicare payment for new admissions

Grade ceiling applied

  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.59 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.84 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 4.23 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 45.50%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 17 citations

Last standard health inspection: February 27, 2026 (5 months ago).

F Feb 27, 2026 F0887

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

No actual harm, potential for more than minimal harm

E Feb 27, 2026 F0585

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

No actual harm, potential for more than minimal harm

D Feb 27, 2026 F0578

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

No actual harm, potential for more than minimal harm

D Feb 27, 2026 F0582

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

No actual harm, potential for more than minimal harm

D Feb 27, 2026 F0609

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

No actual harm, potential for more than minimal harm

D Feb 27, 2026 F0761

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...

No actual harm, potential for more than minimal harm

D Nov 19, 2024 F0600 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

No actual harm, potential for more than minimal harm

D Nov 19, 2024 F0609 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

No actual harm, potential for more than minimal harm

Who owns this home

Full record
Owner Type Role Since
HENRY, MARY Individual CORPORATE DIRECTOR
KILMER, BRUCE Individual CORPORATE DIRECTOR
WALLESER, KEVIN Individual CORPORATE DIRECTOR
COUNTY OF VERNON Organization OPERATIONAL/MANAGERIAL CONTROL
GOCHANOUR, KIMBERLY Individual OPERATIONAL/MANAGERIAL CONTROL
HENRY, MARY Individual OPERATIONAL/MANAGERIAL CONTROL
KILMER, BRUCE Individual OPERATIONAL/MANAGERIAL CONTROL
LANCASTER, REBECCA Individual OPERATIONAL/MANAGERIAL CONTROL
SPITZER, MICHAEL Individual OPERATIONAL/MANAGERIAL CONTROL
WALLESER, KEVIN Individual OPERATIONAL/MANAGERIAL CONTROL
WHITE, MICHELLE Individual OPERATIONAL/MANAGERIAL CONTROL
WOODY, BRIAN Individual OPERATIONAL/MANAGERIAL CONTROL

What families say

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Common questions about Vernon Manor

What is the ElderGrade for Vernon Manor? +

Vernon Manor holds an ElderGrade of C (64 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Vernon Manor? +

Residents receive an average of 4.59 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Vernon Manor been cited for harming residents? +

Yes. 1 of the 17 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Vernon Manor accept Medicaid? +

Yes, Vernon Manor is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.