ElderGrade
C

65.3/100

Average

Valley View Care And Rehabilitation

551 Kent Street, Andrews, NC 28901

CMS 3/5 stars #2 of 2 in Cherokee County (828) 321-3075
Certified beds
76
Occupancy
81%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 2 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $9,770 in federal fines

    CMS has fined this facility across 2 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

18.8/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -8 for 2 actual-harm citation(s) in the last 3 years
  • -3.2 for 26 total citations against a national median of 17

Staffing

20.5/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 4 total nurse hours per resident per day (national median 3.77)
  • 0.98 RN hours per resident per day
  • Weekend staffing drops 18% against weekdays

Staff stability

9/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 50% of nursing staff left in the last year

Resident outcomes

9/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 3 of 5 stars on the CMS quality-measure rating

Enforcement history

8/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $9,770 in federal fines across 2 action(s)

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.23 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.98 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 2.66 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 50.00%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 26 citations

Last standard health inspection: April 30, 2026 (3 months ago).

E Apr 30, 2026 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

D Apr 30, 2026 F0584

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

No actual harm, potential for more than minimal harm

D Apr 30, 2026 F0636

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

No actual harm, potential for more than minimal harm

D Apr 30, 2026 F0641

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

No actual harm, potential for more than minimal harm

D Apr 30, 2026 F0914

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

No actual harm, potential for more than minimal harm

C Apr 30, 2026 F0838

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

No actual harm, minimal potential

E Mar 14, 2025 F0684 From a complaint

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

No actual harm, potential for more than minimal harm

E Mar 14, 2025 F0756

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of AVARDIS HEALTH, which operates 38 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
ANDREWS PARENTCO LLC Organization DIRECT OWNERSHIP INTEREST
NCOP HOLDCO LLC Organization INDIRECT OWNERSHIP INTEREST
NU C II IRREVOCABLE TRUST Organization INDIRECT OWNERSHIP INTEREST
NU C IRREVOCABLE TRUST Organization INDIRECT OWNERSHIP INTEREST
SNF CARE CENTERS LLC Organization INDIRECT OWNERSHIP INTEREST
WESTCAR HOLDCO LLC Organization INDIRECT OWNERSHIP INTEREST
ZENITH HOLDCO II LLC Organization INDIRECT OWNERSHIP INTEREST
ZENITH HOLDCO LLC Organization INDIRECT OWNERSHIP INTEREST
FC ENCORE ANDREWS, LLC Organization 5% OR GREATER SECURITY INTEREST
HOBACK, TIFFANY Individual MANAGING CONTROL - GOVERNING BODY
SEMONES, BRANDI Individual MANAGING CONTROL - GOVERNING BODY
SNF MGR LLC Organization OPERATIONAL/MANAGERIAL CONTROL

What families say

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Common questions about Valley View Care And Rehabilitation

What is the ElderGrade for Valley View Care And Rehabilitation? +

Valley View Care And Rehabilitation holds an ElderGrade of C (65.3 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Valley View Care And Rehabilitation? +

Residents receive an average of 3.23 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Valley View Care And Rehabilitation been cited for harming residents? +

Yes. 2 of the 26 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Valley View Care And Rehabilitation accept Medicaid? +

Yes, Valley View Care And Rehabilitation is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.