84.5/100
Above average
722 Furnace Hill Pike, Lititz, PA 17543
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
2 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
$7,443 in federal fines
CMS has fined this facility across 1 penalty action(s).
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: August 8, 2025 (1 year ago).
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Actual harm to a resident
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the m...
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Actual harm to a resident
Part of FRIENDS SERVICES FOR THE AGING, which operates 6 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| BANKUNITED, NA | Organization | 5% OR GREATER MORTGAGE INTEREST | — |
| FRY, JOHN | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| GEIB, WILLIAM | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| GERHART, ROGER | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| HACKMAN, WARREN | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| METZLER, EUNICE | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| SENSENIG, SHANNON | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| SPOHN, CLARENCE | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| TERCERO, SUSANA | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| ZIMMERMAN, DORCAS | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| FRY, JOHN | Individual | CORPORATE DIRECTOR | — |
| GEIB, WILLIAM | Individual | CORPORATE DIRECTOR | — |
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United Zion Retirement Communi holds an ElderGrade of B (84.5 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 4.94 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 2 of the 4 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, United Zion Retirement Communi is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.