76.5/100
Above average
1025 Robert L Telford Drive, Richmond, KY 40475
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
1 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
Nursing staff turnover of 89%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: December 11, 2025 (8 months ago). That inspection produced no citations — the findings below are older.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
No actual harm, potential for more than minimal harm
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Immediate jeopardy to resident health or safety
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
No actual harm, potential for more than minimal harm
| Owner | Type | Role | Since |
|---|---|---|---|
| REED, MICHAEL | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| BALLARD, MICHAEL | Individual | CORPORATE DIRECTOR | — |
| BROOKS, PAMELA | Individual | CORPORATE DIRECTOR | — |
| DEVERS, DUSTIN | Individual | CORPORATE DIRECTOR | — |
| FERGUSON, JOHN | Individual | CORPORATE DIRECTOR | — |
| NEY, MARSHALL | Individual | CORPORATE DIRECTOR | — |
| OGDEN, MARION | Individual | CORPORATE DIRECTOR | — |
| REED, MICHAEL | Individual | CORPORATE DIRECTOR | — |
| SHELTON, RICHARD | Individual | CORPORATE DIRECTOR | — |
| VANCE, JACKIE | Individual | CORPORATE DIRECTOR | — |
| YODER, ERVIN | Individual | CORPORATE DIRECTOR | — |
| BROOKS, PAMELA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
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Telford Terrace holds an ElderGrade of B (76.5 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 4.71 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 1 of the 7 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
CMS lists this facility as Medicare, so it is not recorded as Medicaid certified. Confirm directly with the home before admission.