ElderGrade
A

90/100

Excellent

St Paul Elder Services, Inc

316 East 14Th Street, Kaukauna, WI 54130

CMS 5/5 stars #2 of 7 in Outagamie County (920) 766-6020
Certified beds
105
Occupancy
92%
Ownership
Non-profit
Accepts
Medicare + Medicaid

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 30/30 Staffing 26/30 Stability 12/15 Outcomes 12/15 Enforcement 10/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

30/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

Staffing

26/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 4.71 total nurse hours per resident per day (national median 3.77)
  • 1.05 RN hours per resident per day
  • Weekend staffing drops 7% against weekdays

Staff stability

12/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 37% of nursing staff left in the last year

Resident outcomes

12/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 4 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.80 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 1.05 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 4.47 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 36.60%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

Last standard health inspection: May 12, 2026 (3 months ago). That inspection produced no citations — the findings below are older.

D Mar 26, 2026 F0580 From a complaint

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

No actual harm, potential for more than minimal harm

E Jun 16, 2025 F0600 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

No actual harm, potential for more than minimal harm

E Apr 2, 2025 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

D Apr 2, 2025 F0641

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

No actual harm, potential for more than minimal harm

D Apr 2, 2025 F0684

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

No actual harm, potential for more than minimal harm

D Apr 2, 2025 F0695

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

No actual harm, potential for more than minimal harm

D Apr 2, 2025 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

D Sep 26, 2024 F0609 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of FRANCISCAN SISTERS OF CHRISTIAN CHARITY, which operates 3 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
ABEL, JACKIE Individual CORPORATE DIRECTOR
ACKER, CHARLEEN Individual CORPORATE DIRECTOR
BRADY, NICOLE Individual CORPORATE DIRECTOR
EITING, CLAY Individual CORPORATE DIRECTOR
GAGE, MICHAEL Individual CORPORATE DIRECTOR
HIETPAS, PAT Individual CORPORATE DIRECTOR
KOHLMANN, JOELLEN Individual CORPORATE DIRECTOR
LEMKE, KARMEN Individual CORPORATE DIRECTOR
VANDEHEY, PAULA Individual CORPORATE DIRECTOR
SCHROEDER, AMBER Individual CORPORATE OFFICER
AMERGIS HEALTHCARE STAFFING, INC Organization OPERATIONAL/MANAGERIAL CONTROL
DAVIS CLINICAL CONSULTING Organization OPERATIONAL/MANAGERIAL CONTROL

What families say

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Common questions about St Paul Elder Services, Inc

What is the ElderGrade for St Paul Elder Services, Inc? +

St Paul Elder Services, Inc holds an ElderGrade of A (90 out of 100), which we describe as "excellent". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at St Paul Elder Services, Inc? +

Residents receive an average of 4.80 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has St Paul Elder Services, Inc been cited for harming residents? +

No. None of the 8 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does St Paul Elder Services, Inc accept Medicaid? +

Yes, St Paul Elder Services, Inc is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.