ElderGrade
D

54.3/100

Below average

New Mexico State Veterans Home

992 South Broadway, Truth Or Consequences, NM 87901

CMS 3/5 stars #2 of 2 in Sierra County (575) 894-4200
Certified beds
131
Occupancy
96%
Ownership
Government
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 7 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $44,226 in federal fines

    CMS has fined this facility across 1 penalty action(s).

  • Nursing staff turnover of 84%

    High turnover means residents rarely see the same caregiver twice. The national average is about 50%.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

15.3/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -8 for 2 actual-harm citation(s) in the last 3 years
  • -6.7 for 36 total citations against a national median of 17

Staffing

25/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 6.4 total nurse hours per resident per day (national median 3.77)
  • 0.53 RN hours per resident per day
  • Weekend staffing drops 9% against weekdays

Staff stability

0/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 84% of nursing staff left in the last year

Resident outcomes

9/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 3 of 5 stars on the CMS quality-measure rating

Enforcement history

5/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $44,226 in federal fines across 1 action(s)

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 6.02 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.53 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 5.50 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 84.10%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 65 citations

Last standard health inspection: December 27, 2024 (1 year ago).

H May 14, 2026 F0742 From a complaint

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Actual harm to a resident

H Dec 27, 2024 F0742

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Actual harm to a resident

E Dec 27, 2024 F0561

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

No actual harm, potential for more than minimal harm

E Dec 27, 2024 F0657 From a complaint

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

No actual harm, potential for more than minimal harm

E Dec 27, 2024 F0791

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

No actual harm, potential for more than minimal harm

D Dec 27, 2024 F0623

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

No actual harm, potential for more than minimal harm

D Dec 27, 2024 F0625

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

No actual harm, potential for more than minimal harm

D Dec 27, 2024 F0640

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

No actual harm, potential for more than minimal harm

Who owns this home

Full record
Owner Type Role Since
STATE OF NEW MEXICO Organization OPERATIONAL/MANAGERIAL CONTROL
HATLEY, BRENT Individual OPERATIONAL/MANAGERIAL CONTROL
SHULL, KENNETH Individual OPERATIONAL/MANAGERIAL CONTROL
STATE OF NEW MEXICO Organization TRUSTEE OF THE SNF
STATE OF NEW MEXICO Organization ADP OF THE SNF
SHULL, KENNETH Individual ADP OF THE SNF

What families say

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Common questions about New Mexico State Veterans Home

What is the ElderGrade for New Mexico State Veterans Home? +

New Mexico State Veterans Home holds an ElderGrade of D (54.3 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at New Mexico State Veterans Home? +

Residents receive an average of 6.02 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has New Mexico State Veterans Home been cited for harming residents? +

Yes. 7 of the 65 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does New Mexico State Veterans Home accept Medicaid? +

Yes, New Mexico State Veterans Home is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.