ElderGrade
B

83/100

Above average

Mountain View Community

93 Water Village Road, Ossipee, NH 03864

CMS 4/5 stars #1 of 3 in Carroll County (603) 539-7511
Certified beds
103
Occupancy
94%
Ownership
Government
Accepts
Medicare + Medicaid

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

30/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

Staffing

25/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 6.28 total nurse hours per resident per day (national median 3.77)
  • 0.56 RN hours per resident per day
  • Weekend staffing drops 6% against weekdays

Staff stability

9/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 48% of nursing staff left in the last year

Resident outcomes

9/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 3 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.88 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.56 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 4.57 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 47.60%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

Last standard health inspection: November 14, 2025 (9 months ago).

D Nov 14, 2025 F0583 From a complaint

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

No actual harm, potential for more than minimal harm

D Nov 14, 2025 F0658

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

No actual harm, potential for more than minimal harm

D Nov 14, 2025 F0761

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...

No actual harm, potential for more than minimal harm

D Sep 12, 2024 F0758

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the m...

No actual harm, potential for more than minimal harm

D Aug 25, 2023 F0658

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

No actual harm, potential for more than minimal harm

D Aug 25, 2023 F0758

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the m...

No actual harm, potential for more than minimal harm

Who owns this home

Full record
Owner Type Role Since
LEBOEUF, RICHARD Individual OPERATIONAL/MANAGERIAL CONTROL
LEWIS, MARCIA Individual OPERATIONAL/MANAGERIAL CONTROL
SEAMANS, MELLISA Individual OPERATIONAL/MANAGERIAL CONTROL
DELISLE, CHRISTOPHER Individual ADP OF THE SNF
DODIER, SUSAN Individual ADP OF THE SNF
HOWARD, LISA Individual ADP OF THE SNF
LEBOEUF, RICHARD Individual ADP OF THE SNF
LEWIS, MARCIA Individual ADP OF THE SNF
PELLETIER, SUSAN Individual ADP OF THE SNF
PLOURDE, ANN Individual ADP OF THE SNF
SEAMANS, MELLISA Individual ADP OF THE SNF
THOMAS, DEBRA Individual ADP OF THE SNF

What families say

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Common questions about Mountain View Community

What is the ElderGrade for Mountain View Community? +

Mountain View Community holds an ElderGrade of B (83 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Mountain View Community? +

Residents receive an average of 4.88 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Mountain View Community been cited for harming residents? +

No. None of the 6 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does Mountain View Community accept Medicaid? +

Yes, Mountain View Community is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.