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A

94/100

Excellent

Mercy Hospital Skilled Nursing Facility

55 Melroy Avenue, Lackawanna, NY 14218

CMS 5/5 stars #2 of 34 in Erie County (716) 819-5300
Certified beds
84
Occupancy
98%
Ownership
Non-profit
Accepts
Medicare + Medicaid

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

30/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

Staffing

27/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • →5.38 total nurse hours per resident per day (national median 3.77)
  • →0.65 RN hours per resident per day
  • →Weekend staffing drops 14% against weekdays

Staff stability

12/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • →44% of nursing staff left in the last year

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • →5 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • →No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.68 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.65 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 4.03 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 43.70%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

Last standard health inspection: July 24, 2025 (1 year ago).

E Jul 24, 2025 F0700

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Cor...

No actual harm, potential for more than minimal harm

D Jul 24, 2025 F0604

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

No actual harm, potential for more than minimal harm

D Jul 24, 2025 F0658

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

No actual harm, potential for more than minimal harm

D Jul 29, 2022 F0757

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

No actual harm, potential for more than minimal harm

Who owns this home

Full record
Owner Type Role Since
SETTE-CAMARA, LEONARDO Individual MANAGING CONTROL - GOVERNING BODY —
ZAPFEL, ROBERT Individual MANAGING CONTROL - GOVERNING BODY —
O CONNOR, PATRICIA Individual CORPORATE DIRECTOR —
OSBORNE, CLAYTON Individual CORPORATE DIRECTOR —
SETTE-CAMARA, LEONARDO Individual CORPORATE DIRECTOR —
AGNELLO, ALEXIS Individual CORPORATE OFFICER —
EDWARDS, RUSSELL Individual CORPORATE OFFICER —
GARVEY, JAMES Individual CORPORATE OFFICER —
GLEASON, THOMAS Individual CORPORATE OFFICER —
MACHOLZ, DAVID Individual CORPORATE OFFICER —
MARKIEWICZ, JOYCE Individual CORPORATE OFFICER —
ZAPFEL, ROBERT Individual CORPORATE OFFICER —

What families say

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Common questions about Mercy Hospital Skilled Nursing Facility

What is the ElderGrade for Mercy Hospital Skilled Nursing Facility? +

Mercy Hospital Skilled Nursing Facility holds an ElderGrade of A (94 out of 100), which we describe as "excellent". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Mercy Hospital Skilled Nursing Facility? +

Residents receive an average of 4.68 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Mercy Hospital Skilled Nursing Facility been cited for harming residents? +

No. None of the 4 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does Mercy Hospital Skilled Nursing Facility accept Medicaid? +

Yes, Mercy Hospital Skilled Nursing Facility is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.