ElderGrade
D

51/100

Below average

Los Arcos Del Norte Care Center

11169 Sean Haggerty, El Paso, TX 79934

CMS 1/5 stars #8 of 22 in El Paso County (915) 849-3000
Certified beds
124
Occupancy
66%
Ownership
Government
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $14,130 in federal fines

    CMS has fined this facility across 1 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

16/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -4 for 1 actual-harm citation(s) in the last 3 years
  • -10 for 60 total citations against a national median of 17

Staffing

8/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.07 total nurse hours per resident per day (national median 3.77)
  • 0.39 RN hours per resident per day
  • Weekend staffing drops 7% against weekdays

Staff stability

10/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 41% of nursing staff left in the last year
  • -2 for 3 administrator departures

Resident outcomes

9/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 3 of 5 stars on the CMS quality-measure rating

Enforcement history

8/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $14,130 in federal fines across 1 action(s)

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.31 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.39 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.08 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 40.80%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 72 citations

Last standard health inspection: March 14, 2025 (1 year ago).

D Aug 22, 2025 F0561 From a complaint

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

No actual harm, potential for more than minimal harm

D Aug 22, 2025 F0585 From a complaint

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

No actual harm, potential for more than minimal harm

D Aug 22, 2025 F0700 From a complaint

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Cor...

No actual harm, potential for more than minimal harm

D Aug 22, 2025 F0842 From a complaint

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

No actual harm, potential for more than minimal harm

E Jun 13, 2025 F0656 From a complaint

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

No actual harm, potential for more than minimal harm

E Jun 13, 2025 F0842 From a complaint

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

No actual harm, potential for more than minimal harm

D Jun 13, 2025 F0607 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

No actual harm, potential for more than minimal harm

E Mar 14, 2025 F0584

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of FUNDAMENTAL HEALTHCARE, which operates 67 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
HAYNES, KAY Individual CORPORATE OFFICER
REGENCY IHS OF EL PASO Organization OPERATIONAL/MANAGERIAL CONTROL
LONG, JONATHAN Individual OPERATIONAL/MANAGERIAL CONTROL
FORMAN, MURRAY Individual INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE O...
FUNDAMENTAL ADMINISTRATIVE SERVICES LLC Organization ADP OF THE SNF
FUNDAMENTAL CLINICAL AND OPERATIONAL SERVICES, LLC Organization ADP OF THE SNF
BURGOS, JOSE Individual ADP OF THE SNF
LONG, JONATHAN Individual ADP OF THE SNF
ANSON HOSPITAL DISTRICT Organization 5% OR GREATER DIRECT OWNERSHIP INTEREST

What families say

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Common questions about Los Arcos Del Norte Care Center

What is the ElderGrade for Los Arcos Del Norte Care Center? +

Los Arcos Del Norte Care Center holds an ElderGrade of D (51 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Los Arcos Del Norte Care Center? +

Residents receive an average of 3.31 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Los Arcos Del Norte Care Center been cited for harming residents? +

Yes. 1 of the 72 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Los Arcos Del Norte Care Center accept Medicaid? +

Yes, Los Arcos Del Norte Care Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.