Report a concern about Los Alamos Wellness & Rehabilitation

1011 Sombrillo Court, Los Alamos, NM 87544

Do these first — they can actually act

ElderGrade is a website. We cannot inspect a facility, remove a resident or compel anyone to do anything. These three can, and all of them are free.

1. Someone is in immediate danger

Call 911, and then Adult Protective Services in your state. Do not wait on any process, including this form.
2. Your state's Long-Term Care Ombudsman

Free, confidential and independent of both the facility and the state. Advocating for residents is their entire job, and they can attend meetings with you.
Find your state ombudsman →
3. File a complaint with your state survey agency

This is the one that triggers an investigation. Complaint investigations produce a large share of the most serious citations in the federal record — including many that a routine annual survey would never have found.
State agency contacts via Medicare →

Tell us too

Optional, and never published. We use reports to spot patterns — when several families describe the same problem at the same home, that is worth investigating even when the federal record is silent.

What is the concern? * What happened? *

This is happening now, not in the past I have already contacted the ombudsman or state survey agency You may contact me about this

Your name (optional)

Your email (optional)

Please do not include a resident's medical records or anything you would not want stored in an ordinary inbox. This form is not monitored around the clock and is not an emergency service.

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