ElderGrade
A

87.9/100

Excellent

Life Care Center Of Wilbraham

2399 Boston Road, Wilbraham, MA 01095

CMS 4/5 stars #5 of 25 in Hampden County (413) 596-3111
Certified beds
123
Occupancy
93%
Ownership
For-profit
Accepts
Medicare + Medicaid

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

27.9/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -2.1 for 23 total citations against a national median of 17

Staffing

20/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.87 total nurse hours per resident per day (national median 3.77)
  • 0.7 RN hours per resident per day
  • Weekend staffing drops 10% against weekdays

Staff stability

15/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 34% of nursing staff left in the last year

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 5 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.83 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.70 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.43 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 33.90%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 33 citations

Last standard health inspection: March 12, 2025 (1 year ago).

E Mar 12, 2025 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

E Mar 12, 2025 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

D Mar 12, 2025 F0550

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

No actual harm, potential for more than minimal harm

D Mar 12, 2025 F0558

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

No actual harm, potential for more than minimal harm

D Mar 12, 2025 F0578

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

No actual harm, potential for more than minimal harm

D Mar 12, 2025 F0658

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

No actual harm, potential for more than minimal harm

D Mar 12, 2025 F0684

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

No actual harm, potential for more than minimal harm

D Mar 12, 2025 F0695

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of LIFE CARE CENTERS OF AMERICA, which operates 194 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
DEVELOPERS INVESTMENT COMPANY INC Organization INDIRECT OWNERSHIP INTEREST
LONG, ZOFIA Individual MANAGING CONTROL - GOVERNING BODY
LOPATA, DENNIS Individual MANAGING CONTROL - GOVERNING BODY
SPARKS, JOSEPH Individual MANAGING CONTROL - GOVERNING BODY
CROSS, CINDY Individual CORPORATE OFFICER
HENRY, TERRY Individual CORPORATE OFFICER
LAY, LISA Individual CORPORATE OFFICER
SWANKER, RICHARD Individual CORPORATE OFFICER
THURMOND, JOAN Individual CORPORATE OFFICER
DEVELOPERS INVESTMENT COMPANY INC Organization OPERATIONAL/MANAGERIAL CONTROL
LIFE CARE AFFILIATES II Organization OPERATIONAL/MANAGERIAL CONTROL
LIFE CARE CENTERS OF AMERICA, INC. Organization OPERATIONAL/MANAGERIAL CONTROL

What families say

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Common questions about Life Care Center Of Wilbraham

What is the ElderGrade for Life Care Center Of Wilbraham? +

Life Care Center Of Wilbraham holds an ElderGrade of A (87.9 out of 100), which we describe as "excellent". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Life Care Center Of Wilbraham? +

Residents receive an average of 3.83 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Life Care Center Of Wilbraham been cited for harming residents? +

No. None of the 33 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does Life Care Center Of Wilbraham accept Medicaid? +

Yes, Life Care Center Of Wilbraham is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.