41/100
Below average
9738 Westover Hills Blvd, San Antonio, TX 78251
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
4 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
$38,630 in federal fines
CMS has fined this facility across 2 penalty action(s).
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Grade ceiling applied
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: December 3, 2025 (8 months ago).
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
No actual harm, potential for more than minimal harm
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
No actual harm, potential for more than minimal harm
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
No actual harm, potential for more than minimal harm
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
No actual harm, potential for more than minimal harm
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
No actual harm, potential for more than minimal harm
Part of CARING HEALTHCARE GROUP, which operates 14 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| BELL, BILLIE | Individual | W-2 MANAGING EMPLOYEE | — |
| FROSCH, KEVIN | Individual | W-2 MANAGING EMPLOYEE | — |
| CARTER KRIEGER, LORI | Individual | CORPORATE DIRECTOR | — |
| BAIN, WILLIAM | Individual | CORPORATE OFFICER | — |
| BELL, BILLIE | Individual | CORPORATE OFFICER | — |
| FROSCH, KEVIN | Individual | CORPORATE OFFICER | — |
| HARDT, TIMOTHY | Individual | CORPORATE OFFICER | — |
| JOHNSON, TONY | Individual | CORPORATE OFFICER | — |
| WINDROW, ZACHARY | Individual | CORPORATE OFFICER | — |
| WINKLER, JUDY | Individual | CORPORATE OFFICER | — |
| YOUNG, CARLTON | Individual | CORPORATE OFFICER | — |
| LAS COLINAS SNF LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
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Las Colinas Of Westover holds an ElderGrade of D (41 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.34 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 4 of the 39 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, Las Colinas Of Westover is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.