99/100
Excellent
Heron's Key
4340 Borgen Blvd Nw, Gig Harbor, WA 98332
- Certified beds
- 30
- Occupancy
- 54%
- Ownership
- Non-profit
- Accepts
- Medicare
Our read on Heron's Key
Heron's Key sits in Gig Harbor with just 30 certified beds, and the staffing numbers are the first thing worth noting: 5.75 nurse hours per resident day, roughly half again the national average of 3.86. Weekend coverage dips about 7% below its own weekday level, which is common but still worth asking about. Annual turnover of 29.6% runs well under the 45.8% national figure, so the people caring for residents tend to stay. Inspections tell a mixed story, 19 deficiencies on record, one serious enough to involve harm or jeopardy, and a single $15,015 fine. The last inspection was February 2026, so the picture is current.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
29/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →6.5 total nurse hours per resident per day (national median 3.77)
- →1.7 RN hours per resident per day
- →Weekend staffing drops 7% against weekdays
Staff stability
15/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →30% of nursing staff left in the last year
Resident outcomes
15/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →5 of 5 stars on the CMS quality-measure rating
Enforcement history
10/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →No federal fines on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: February 13, 2026 (8 months ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
What families say
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Common questions about Heron's Key
What is the ElderGrade for Heron's Key? +
Heron's Key holds an ElderGrade of A (99 out of 100), which we describe as "excellent". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Heron's Key? +
Residents receive an average of 5.75 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Heron's Key been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Heron's Key accept Medicaid? +
CMS lists this facility as Medicare, so it is not recorded as Medicaid certified. Confirm directly with the home before admission.
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