70/100
Above average
383 Mill Street, Worcester, MA 01602
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: August 20, 2025 (1 year ago).
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
No actual harm, potential for more than minimal harm
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
No actual harm, potential for more than minimal harm
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
No actual harm, potential for more than minimal harm
Part of NEXT STEP HEALTHCARE, which operates 14 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| NEXT STEP HEALTHCARE LLC | Organization | DIRECT OWNERSHIP INTEREST | — |
| DELL'ANNO, DAMIAN | Individual | INDIRECT OWNERSHIP INTEREST | — |
| DELL'ANNO, DAMIAN | Individual | CORPORATE OFFICER | — |
| NEXT STEP HEALTHCARE LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| KSHEERSAGAR, PANKAJ | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| WARD, KIMBERLY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| STEPHAN, WILLIAM | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE O... | — |
| NEXT STEP HEALTHCARE LLC | Organization | ADP OF THE SNF | — |
| KSHEERSAGAR, PANKAJ | Individual | ADP OF THE SNF | — |
| WARD, KIMBERLY | Individual | ADP OF THE SNF | — |
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Hermitage Healthcare (The) holds an ElderGrade of B (70 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.74 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
No. None of the 33 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Yes, Hermitage Healthcare (The) is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.