70/100
Above average
Hermitage Healthcare (The)
383 Mill Street, Worcester, MA 01602
- Certified beds
- 101
- Occupancy
- 88%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
Our read on Hermitage Healthcare (The)
Hermitage Healthcare runs 101 certified beds in Worcester under corporate for-profit ownership, and its staffing sits at 3.74 nurse hours per resident day, roughly 3% under the national average of 3.86. Weekends dip about 10% below its own weekday coverage, so the thinnest shifts land when families tend to visit. What stands out is turnover: 21% against a national average near 46%, meaning aides and nurses here tend to stay, which matters more for daily care than any single inspection score. The current record shows 33 deficiencies, none at harm or jeopardy level and none abuse-related, with the most recent inspection in August 2025. Quality measures score 1 out of 5, the weakest mark on the file.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
13/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →3.43 total nurse hours per resident per day (national median 3.77)
- →0.53 RN hours per resident per day
- →Weekend staffing drops 10% against weekdays
Staff stability
15/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →21% of nursing staff left in the last year
Resident outcomes
2/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →1 of 5 stars on the CMS quality-measure rating
Enforcement history
10/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →No federal fines on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: August 20, 2025 (1 year ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of NEXT STEP HEALTHCARE, which operates 14 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
Write a reviewNo family reviews yet for Hermitage Healthcare (The). If you or a relative have experience of this home, other families would find it useful.
Be the first to reviewEvery review is confirmed by email and read by a moderator before it appears. We remove reviews written by or for a facility. If something is wrong right now, report a concern , that routes you to your state ombudsman, who can actually intervene.
Common questions about Hermitage Healthcare (The)
What is the ElderGrade for Hermitage Healthcare (The)? +
Hermitage Healthcare (The) holds an ElderGrade of B (70 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Hermitage Healthcare (The)? +
Residents receive an average of 3.74 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Hermitage Healthcare (The) been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Hermitage Healthcare (The) accept Medicaid? +
Yes, Hermitage Healthcare (The) is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
- Add another