87/100
Excellent
Heritage Of Bel Air
1203 North 13Th Street, Norfolk, NE 68701
- Certified beds
- 112
- Occupancy
- 94%
- Ownership
- Non-profit
- Accepts
- Medicare + Medicaid
Our read on Heritage Of Bel Air
Heritage of Bel Air runs a nonprofit shop with 112 certified beds in Norfolk, and the numbers underneath its grade tell a mixed but mostly reassuring story. Nurse staffing sits at 3.94 hours per resident day, a bit above the national average, and the 35.8% turnover rate is meaningfully better than the typical 45.8%, people tend to stay here. Inspections are another matter: 11 deficiencies on the current record, one serious enough to reach harm or jeopardy level, though none involve abuse. The most recent inspection was July 31, 2025. Quality measures score well, but weekend staffing drops about 15% below weekday levels, which is worth asking about if your family visits on Saturdays and Sundays.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
20/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →4.4 total nurse hours per resident per day (national median 3.77)
- →0.59 RN hours per resident per day
- →Weekend staffing drops 15% against weekdays
Staff stability
12/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →36% of nursing staff left in the last year
Resident outcomes
15/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →5 of 5 stars on the CMS quality-measure rating
Enforcement history
10/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →No federal fines on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: July 31, 2025 (1 year ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of VETTER SENIOR LIVING, which operates 22 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
Write a reviewNo family reviews yet for Heritage Of Bel Air. If you or a relative have experience of this home, other families would find it useful.
Be the first to reviewEvery review is confirmed by email and read by a moderator before it appears. We remove reviews written by or for a facility. If something is wrong right now, report a concern , that routes you to your state ombudsman, who can actually intervene.
Common questions about Heritage Of Bel Air
What is the ElderGrade for Heritage Of Bel Air? +
Heritage Of Bel Air holds an ElderGrade of A (87 out of 100), which we describe as "excellent". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Heritage Of Bel Air? +
Residents receive an average of 3.94 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Heritage Of Bel Air been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Heritage Of Bel Air accept Medicaid? +
Yes, Heritage Of Bel Air is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
- Add another