32/100
Poor
100 Glen Oaks Drive, New London, MN 56273
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
3 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
$29,822 in federal fines
CMS has fined this facility across 2 penalty action(s).
Nursing staff turnover of 81%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Grade ceiling applied
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: April 24, 2025 (1 year ago).
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Actual harm to a resident
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
No actual harm, potential for more than minimal harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
No actual harm, potential for more than minimal harm
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
No actual harm, potential for more than minimal harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
No actual harm, potential for more than minimal harm
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
No actual harm, potential for more than minimal harm
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
No actual harm, potential for more than minimal harm
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
No actual harm, potential for more than minimal harm
Part of CAMPBELL STREET SERVICES, which operates 20 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| HOLDCO NEW LONDON, MN, LLC | Organization | DIRECT OWNERSHIP INTEREST | — |
| CHITAI INVESTMENT, LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| HOLDCO TABLETOP, LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| INVESTCO TABLETOP, LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| TECHCARE CORP | Organization | INDIRECT OWNERSHIP INTEREST | — |
| REALCO NEW LONDON, MN, LLC | Organization | 5% OR GREATER MORTGAGE INTEREST | — |
| CAMPBELL STREET SERVICES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| CHITAI INVESTMENT, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| HOLDCO NEW LONDON, MN, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| HOLDCO TABLETOP, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| INVESTCO TABLETOP, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| MANAGERCO NEW LONDON, MN, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
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Glenoaks Senior Living Campus holds an ElderGrade of F (32 out of 100), which we describe as "poor". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.23 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 3 of the 47 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, Glenoaks Senior Living Campus is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.