46/100
Below average
805 W. Arrow Hwy., Glendora, CA 91740
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
8 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
$168,190 in federal fines
CMS has fined this facility across 5 penalty action(s).
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Grade ceiling applied
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: August 8, 2025 (1 year ago).
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
No actual harm, potential for more than minimal harm
Part of ROLLINS-NELSON HEALTHCARE MANAGEMENT, which operates 10 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| NELSON, WILLIAM | Individual | DIRECT OWNERSHIP INTEREST | — |
| ROLLINS, VICKI | Individual | DIRECT OWNERSHIP INTEREST | — |
| GLENDORA GRAND PROPERTY, LLC | Organization | 5% OR GREATER MORTGAGE INTEREST | — |
| NELSON, WILLIAM | Individual | 5% OR GREATER MORTGAGE INTEREST | — |
| ROLLINS, VICKI | Individual | 5% OR GREATER MORTGAGE INTEREST | — |
| NELSON, WILLIAM | Individual | CORPORATE OFFICER | — |
| ROLLINS, VICKI | Individual | CORPORATE OFFICER | — |
| LAZO, GLADYS | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| MAKANDURA, LAKSHMAN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| PAGELA-ZAMBRANO, KAREN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| GLENDORA GRAND PROPERTY, LLC | Organization | ADP OF THE SNF | — |
| LAZO, GLADYS | Individual | ADP OF THE SNF | — |
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Glendora Grand, Inc holds an ElderGrade of D (46 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 4.06 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 8 of the 96 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, Glendora Grand, Inc is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.