64/100
Average
Fidelity Health Care
11210 Lower Azusa Rd., El Monte, CA 91731
- Certified beds
- 90
- Occupancy
- 86%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
Abuse icon on record
CMS flags this facility for citations of abuse that caused harm, or potential for harm, to residents.
Our read on Fidelity Health Care
Fidelity Health Care sits in El Monte with 90 certified beds, run by a for-profit limited liability company. What stands out first is the nursing staff: 4.19 hours per resident day, roughly 9% above the national average, with a 5-out-of-5 staffing rating from CMS. Turnover is the real bright spot, 14.3% a year, far below the national 45.8%, which means the people caring for residents tend to stay. Weekend coverage dips about 7% below the home's own weekday level, so ask how that plays out on Saturdays and Sundays. The concern is inspections: a 2-out-of-5 health inspection rating, 44 deficiencies on the current record, including four abuse-related citations, none at the harm level. The state inspected most recently in April 2025, so the record is current.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
25/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →5.4 total nurse hours per resident per day (national median 3.77)
- →0.43 RN hours per resident per day
- →Weekend staffing drops 7% against weekdays
Staff stability
15/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →14% of nursing staff left in the last year
Resident outcomes
12/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →4 of 5 stars on the CMS quality-measure rating
Enforcement history
10/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →No federal fines on record
Grade ceiling applied
- Capped at 64 (grade C), CMS abuse icon on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: June 5, 2026 (5 months ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of IL & JOAN LEE, which operates 4 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Fidelity Health Care
What is the ElderGrade for Fidelity Health Care? +
Fidelity Health Care holds an ElderGrade of C (64 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Fidelity Health Care? +
Residents receive an average of 4.19 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Fidelity Health Care been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Fidelity Health Care accept Medicaid? +
Yes, Fidelity Health Care is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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