87/100
Excellent
100 Wyman Rd, Keene, NH 03431
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: June 25, 2025 (1 year ago).
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
No actual harm, minimal potential
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the m...
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
No actual harm, minimal potential
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
No actual harm, potential for more than minimal harm
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
No actual harm, potential for more than minimal harm
Administration Deficiencies
Provide training in compliance and ethics.
No actual harm, potential for more than minimal harm
Part of COVENANT LIVING, which operates 15 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| BURDETT, GREGG | Individual | W-2 MANAGING EMPLOYEE | — |
| CUNLIFFE, TERRI | Individual | W-2 MANAGING EMPLOYEE | — |
| JUSTIE, JEANNIE | Individual | W-2 MANAGING EMPLOYEE | — |
| MALZAHN, ELIZABETH | Individual | W-2 MANAGING EMPLOYEE | — |
| PARTIN, KARYN | Individual | W-2 MANAGING EMPLOYEE | — |
| BUETTNER, KATHY | Individual | CORPORATE DIRECTOR | — |
| CHRISTENSEN, PAMELA | Individual | CORPORATE DIRECTOR | — |
| HOFFMAN, JANET | Individual | CORPORATE DIRECTOR | — |
| KINCANNON, KURT | Individual | CORPORATE DIRECTOR | — |
| MARTIN, ROBERT | Individual | CORPORATE DIRECTOR | — |
| MEANS, JENNIFER | Individual | CORPORATE DIRECTOR | — |
| PETERSON, LOANN | Individual | CORPORATE DIRECTOR | — |
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Covenant Living Of Keene holds an ElderGrade of A (87 out of 100), which we describe as "excellent". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 5.32 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
No. None of the 11 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
CMS lists this facility as Medicare, so it is not recorded as Medicaid certified. Confirm directly with the home before admission.