69/100
Average
1404 N Lafayette Street, Shelby, NC 28150
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
Weekend staffing drops 32%
Care hours fall sharply on Saturdays and Sundays compared with weekdays.
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: November 18, 2025 (9 months ago).
Quality of Life and Care Deficiencies
Provide appropriate foot care.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Cor...
No actual harm, potential for more than minimal harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
No actual harm, potential for more than minimal harm
Part of ATRIUM HEALTH, which operates 6 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| BALL, RODNEY | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| HAYNES, KENNETH | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| RISSMILLER, SCOTT | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| BALL, RODNEY | Individual | CORPORATE OFFICER | — |
| HAYNES, KENNETH | Individual | CORPORATE OFFICER | — |
| ADVOCATE HEALTH INC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| ATRIUM HEALTH INC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| BROAD RIVER REHABILITATION | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| OPTIMED HOSPITALISTS | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| PRO DIVERSITY PARTNERS, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| THE CHARLOTTE-MECKLENBURG HOSPITAL AUTHORITY | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| DOTSON, KATHRYN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
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Cleveland Pines holds an ElderGrade of C (69 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 2.96 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
No. None of the 13 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Yes, Cleveland Pines is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.