72/100
Above average
Charlestown Place At New Albany
4915 Charlestown Rd, New Albany, IN 47150
- Certified beds
- 158
- Occupancy
- 89%
- Ownership
- Government
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
$26,685 in federal fines
CMS has fined this facility across 1 penalty action(s).
Nursing staff turnover of 65%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Our read on Charlestown Place At New Albany
Charlestown Place At New Albany runs a hospital-district operation with 158 beds, and its nurse staffing sits at 4.01 hours per resident day, roughly 4% above the national average. That edge narrows on weekends, when coverage drops about 10% below its own weekday level, and it's undercut by turnover of 64.9% against a national 45.8%, meaning a large share of caregivers are still new to the building. The inspection record is the harder problem: 52 deficiencies, four of them at harm or jeopardy level and four tied to abuse, with two fines totaling $31,784 and a health inspection rating of 1 out of 5. The most recent inspection was August 2025, so that picture is current, not stale. Quality measures score well; the day-to-day care environment is where the risk concentrates.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
20/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →3.86 total nurse hours per resident per day (national median 3.77)
- →0.66 RN hours per resident per day
- →Weekend staffing drops 10% against weekdays
Staff stability
5/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →65% of nursing staff left in the last year
Resident outcomes
12/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →4 of 5 stars on the CMS quality-measure rating
Enforcement history
5/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →$26,685 in federal fines across 1 action(s)
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: August 29, 2025 (1 year ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of EXCEPTIONAL LIVING CENTERS, which operates 10 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Charlestown Place At New Albany
What is the ElderGrade for Charlestown Place At New Albany? +
Charlestown Place At New Albany holds an ElderGrade of B (72 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Charlestown Place At New Albany? +
Residents receive an average of 4.01 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Charlestown Place At New Albany been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Charlestown Place At New Albany accept Medicaid? +
Yes, Charlestown Place At New Albany is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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