68/100
Average
Charlene Manor Extended Care Facility
130 Colrain Road, Greenfield, MA 01301
- Certified beds
- 123
- Occupancy
- 94%
- Ownership
- Non-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
$117,930 in federal fines
CMS has fined this facility across 4 penalty action(s).
Our read on Charlene Manor Extended Care Facility
Charlene Manor runs 123 beds in Greenfield under nonprofit ownership, and its last inspection was recent, February 2026, which matters, because what that inspection record shows is a lot of history: 47 deficiencies, two of them at the harm or jeopardy level and three tied to abuse. Fines total just under $100,000 across three penalties. Staffing sits slightly under the national average at 3.75 hours per resident day, and it thins out on weekends by roughly 13% compared with weekdays, when coverage is already close to average. Turnover runs about 50.7%, above the national figure. None of these numbers alone is disqualifying, but together they point to a home where the daily margin for error is thinner than most.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
18/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →3.92 total nurse hours per resident per day (national median 3.77)
- →0.58 RN hours per resident per day
- →Weekend staffing drops 13% against weekdays
Staff stability
9/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →51% of nursing staff left in the last year
Resident outcomes
9/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →3 of 5 stars on the CMS quality-measure rating
Enforcement history
2/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →$117,930 in federal fines across 4 action(s)
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: February 26, 2026 (8 months ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of INTEGRITUS HEALTHCARE, which operates 14 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Charlene Manor Extended Care Facility
What is the ElderGrade for Charlene Manor Extended Care Facility? +
Charlene Manor Extended Care Facility holds an ElderGrade of C (68 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Charlene Manor Extended Care Facility? +
Residents receive an average of 3.75 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Charlene Manor Extended Care Facility been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Charlene Manor Extended Care Facility accept Medicaid? +
Yes, Charlene Manor Extended Care Facility is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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