24/100
Poor
3864 Sweeten Creek Road, Arden, NC 28704
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
Special Focus Facility
CMS has placed this home in its Special Focus Facility program for a persistent pattern of poor care. These homes get inspected twice as often.
7 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
$189,174 in federal fines
CMS has fined this facility across 3 penalty action(s).
Nursing staff turnover of 71%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Grade ceiling applied
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: May 1, 2025 (1 year ago).
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Immediate jeopardy to resident health or safety
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Immediate jeopardy to resident health or safety
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
No actual harm, potential for more than minimal harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...
No actual harm, potential for more than minimal harm
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
No actual harm, potential for more than minimal harm
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
No actual harm, potential for more than minimal harm
Part of AVARDIS HEALTH, which operates 38 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| ARDEN PARENTCO LLC | Organization | DIRECT OWNERSHIP INTEREST | — |
| NCOP HOLDCO LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| NU C II IRREVOCABLE TRUST | Organization | INDIRECT OWNERSHIP INTEREST | — |
| NU C IRREVOCABLE TRUST | Organization | INDIRECT OWNERSHIP INTEREST | — |
| SCR HOLDCO LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| SNF CARE CENTERS LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ZENITH HOLDCO II LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ZENITH HOLDCO LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| CSE ARDEN LP | Organization | 5% OR GREATER SECURITY INTEREST | — |
| HOBACK, TIFFANY | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| SEMONES, BRANDI | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| SNF MGR LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
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Biltmore Haven Nursing And Rehabilitation holds an ElderGrade of F (24 out of 100), which we describe as "poor". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 2.93 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 7 of the 50 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, Biltmore Haven Nursing And Rehabilitation is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.