54/100
Below average
Bickford Health Care Center
14 Main Street, Windsor Locks, CT 06096
- Certified beds
- 48
- Occupancy
- 78%
- Ownership
- Non-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
Abuse icon on record
CMS flags this facility for citations of abuse that caused harm, or potential for harm, to residents.
Special Focus Facility
CMS has placed this home in its Special Focus Facility program for a persistent pattern of poor care. These homes get inspected twice as often.
$122,338 in federal fines
CMS has fined this facility across 3 penalty action(s).
Our read on Bickford Health Care Center
Bickford Health Care Center in Windsor Locks has a staffing rating of one out of five stars, and the health inspection record is the same, one star. That's not a snapshot problem: the home carries 100 deficiencies, five of them serious enough to cause harm or put residents in immediate jeopardy, and ten tied to abuse. Federal fines total $122,338 across three penalties, and CMS has placed the home in its Special Focus Facility program, which is reserved for the country's most persistently troubled nursing homes. The quality measure rating sits at three stars, but strong clinical numbers can't offset a staffing shortfall and an inspection history this deep. If you're considering this home, ask directly what's changed since the January 2026 inspection.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
15/30Nursing hours per resident per day, adjusted for how sick the residents are.
- →No staffing hours reported, scored neutral
Staff stability
7.5/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →No turnover figure reported, scored neutral
Resident outcomes
9/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →3 of 5 stars on the CMS quality-measure rating
Enforcement history
0/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →$122,338 in federal fines across 3 action(s)
- →-2 for 1 denial(s) of Medicare payment for new admissions
Grade ceiling applied
- Capped at 54 (grade D), CMS Special Focus Facility
- Capped at 64 (grade C), CMS abuse icon on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: January 13, 2026 (9 months ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
What families say
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Common questions about Bickford Health Care Center
What is the ElderGrade for Bickford Health Care Center? +
Bickford Health Care Center holds an ElderGrade of D (54 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Bickford Health Care Center? +
This facility has not reported staffing hours to CMS in the current data release.
Has Bickford Health Care Center been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Bickford Health Care Center accept Medicaid? +
Yes, Bickford Health Care Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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