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Legacy Lifecare Home Health And Hospice Care- West

770 Converse Street -, Longmeadow, MA 01106

(978) 471-5146
B

Above average

76 / 100

Ownership
Non-Profit
Medicare certified
January 2008
Patients on any given day
20
CCN
221581

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Legacy Lifecare Home Health And Hospice Care- West, ElderGrade B summary card

This is the card people see when this page is shared or linked, built from the same federal figures shown above.

What this costs you

If the patient has Medicare Part A and a doctor certifies a life expectancy of six months or less, the Medicare Hospice Benefit pays this provider directly. The family pays nothing for hospice visits, nursing, medicines related to the terminal illness, or equipment. No hospice may charge you for those and none may ask for a deposit. Medicare paid this provider an average of $10,294 per patient over the measurement period. That is what the federal government spent, not what a family pays, we publish it because it is the number the provider is paid on.

How we graded it

Our method
  • Family caregiver experience

    28.5 / 30

    What bereaved family caregivers said about the hospice afterwards, in the CMS-run CAHPS Hospice Survey.

    • 5 of 5 stars from family caregivers
    • 92% of families would definitely recommend it (national median 86%)
  • Presence at the end

    20 / 25

    Whether a nurse or social worker was actually there in the final days, which is the single thing families remember.

    • 79% of patients had a nurse or social worker visit in their last three days (national median 61%)
  • Nursing presence

    13 / 20

    How much registered-nurse time patients get, and how often visits lapse for days at a time.

  • Discharge integrity

    9.75 / 15

    How often patients are signed off hospice alive, the pattern that shows up when a provider enrols people who were never dying, or drops people who become expensive.

  • Care process

    5 / 10

    Whether the basics were done at admission: pain screened, breathlessness treated, treatment preferences and beliefs asked about.

    • 95.9% of admissions got the full set of screenings (national median 96.5%)

Was anyone there at the end?

Hospice is judged on the last few days more than anything else. These are this provider's numbers against the national average.

Patients visited by a nurse or social worker in their last three days79%
National average 56%Better than average
Patients who had a visit close to death97%
Admissions that got the full set of screenings, pain, breathlessness, treatment wishes, beliefs96%
National average 92%Better than average
Nurse minutes per routine home care day13.3 min
National average 20.1 minBelow average

What bereaved families said

From the CAHPS Hospice Survey, which CMS sends to family caregivers a few months after the death. These are not online reviews and the hospice cannot select who is asked. Percentages are the share who gave the best possible answer.

Where they provide care

  • In a skilled nursing facility 69%
  • In an assisted living facility 18%
  • In their own home 13%

Who they care for

Main diagnosis of their patients.

  • Stroke 29%
  • Other conditions 23%
  • Cancer 22%
  • Heart and circulatory disease 11%
  • Dementia 9%

Questions families ask about Legacy Lifecare Home Health And Hospice Care- West

Does Legacy Lifecare Home Health And Hospice Care- West cost anything?
No. If the patient has Medicare Part A and a doctor certifies a life expectancy of six months or less, the Medicare Hospice Benefit pays Legacy Lifecare Home Health And Hospice Care- West directly for visits, nursing, equipment and medicines related to the terminal illness. The family is not billed for those and no hospice may ask for a deposit.
How often does Legacy Lifecare Home Health And Hospice Care- West visit patients in their final days?
CMS records that 79% of this hospice's patients were visited by a registered nurse or social worker in the last three days of life, against a national average of 56%.
What do families say about Legacy Lifecare Home Health And Hospice Care- West?
In the CMS-run survey of bereaved family caregivers, this hospice scored 5 out of 5 stars overall and 92% of families said they would definitely recommend it. The survey is sent by CMS, not by the hospice, and the hospice cannot choose who is asked.
How is Legacy Lifecare Home Health And Hospice Care- West graded?
ElderGrade grades it B, above average, scoring 76 out of 100 on the federal hospice record: what bereaved families reported, visits in the last days of life, nurse time per home care day, live-discharge patterns and admission screenings. We take no payment from hospices.
Where does Legacy Lifecare Home Health And Hospice Care- West provide care?
Most of this hospice's care is delivered in a skilled nursing facility, 69% of its patients. Hospice is a service rather than a place, so the team travels to wherever the patient is living.

Source: CMS Hospice Provider Data (10/01/2024 - 09/30/2025) and the CAHPS Hospice Survey (10/01/2023-09/30/2025), published by the Centers for Medicare & Medicaid Services. ElderGrade takes no payment from hospices, chains or placement agencies, and holds no photographs of this provider. Graded 3 November 2026. How we source our data.