ElderGrade Check a home before you move a parent in Compare
Nursing homes Best graded Watchlist Home health Hospice Costs Medicaid Guides How we grade Ownership Compare homes

Craven County Hospice

2818 Neuse Blvd -, New Bern, NC 28560

(252) 636-4930
C

Average

64 / 100

Ownership
Government
Medicare certified
November 1989
Patients on any given day
31
CCN
341545

Share this profile

Craven County Hospice, ElderGrade C summary card

This is the card people see when this page is shared or linked, built from the same federal figures shown above.

What to ask about before you visit

These are findings in the public CMS record for this hospice. They are not our opinion, each one comes straight from the federal hospice quality file or the CMS family caregiver survey.

  • Flagged by CMS on 4 of 10 care indicators

    The Hospice Care Index scores this provider 6 out of 10. Each missing point means CMS placed it in the worst-performing group in the country on that indicator.

  • Patients are sent to hospital and dropped from care more often than usual

    27% of live discharges here were a hospital admission followed by the hospice ending care. CMS calls this a burdensome transition.

What this costs you

If the patient has Medicare Part A and a doctor certifies a life expectancy of six months or less, the Medicare Hospice Benefit pays this provider directly. The family pays nothing for hospice visits, nursing, medicines related to the terminal illness, or equipment. No hospice may charge you for those and none may ask for a deposit. Medicare paid this provider an average of $12,805 per patient over the measurement period. That is what the federal government spent, not what a family pays, we publish it because it is the number the provider is paid on.

How we graded it

Our method

Hospice Care Index of 6/10, CMS flagged this provider on 4 of its ten indicators. Capped at C.

  • Family caregiver experience

    30 / 30

    What bereaved family caregivers said about the hospice afterwards, in the CMS-run CAHPS Hospice Survey.

    • 5 of 5 stars from family caregivers
    • 94% of families would definitely recommend it (national median 86%)
  • Presence at the end

    14 / 25

    Whether a nurse or social worker was actually there in the final days, which is the single thing families remember.

    • 53% of patients had a nurse or social worker visit in their last three days (national median 61%)
  • Nursing presence

    13 / 20

    How much registered-nurse time patients get, and how often visits lapse for days at a time.

  • Discharge integrity

    9.75 / 15

    How often patients are signed off hospice alive, the pattern that shows up when a provider enrols people who were never dying, or drops people who become expensive.

  • Care process

    7.5 / 10

    Whether the basics were done at admission: pain screened, breathlessness treated, treatment preferences and beliefs asked about.

    • 99.2% of admissions got the full set of screenings (national median 96.5%)

Was anyone there at the end?

Hospice is judged on the last few days more than anything else. These are this provider's numbers against the national average.

Patients visited by a nurse or social worker in their last three days53%
National average 56%Below average
Patients who had a visit close to death88%
Admissions that got the full set of screenings, pain, breathlessness, treatment wishes, beliefs99%
National average 92%Better than average
Nurse minutes per routine home care day13.5 min
National average 20.1 minBelow average

What bereaved families said

From the CAHPS Hospice Survey, which CMS sends to family caregivers a few months after the death. These are not online reviews and the hospice cannot select who is asked. Percentages are the share who gave the best possible answer.

Where they provide care

  • In their own home 93%
  • In a skilled nursing facility 3%
  • In an assisted living facility 2%
  • In a nursing facility 2%

Who they care for

Main diagnosis of their patients.

  • Cancer 57%
  • Heart and circulatory disease 17%
  • Other conditions 11%
  • Respiratory disease 8%

Other hospices nearby

Questions families ask about Craven County Hospice

Does Craven County Hospice cost anything?
No. If the patient has Medicare Part A and a doctor certifies a life expectancy of six months or less, the Medicare Hospice Benefit pays Craven County Hospice directly for visits, nursing, equipment and medicines related to the terminal illness. The family is not billed for those and no hospice may ask for a deposit.
How often does Craven County Hospice visit patients in their final days?
CMS records that 53% of this hospice's patients were visited by a registered nurse or social worker in the last three days of life, against a national average of 56%.
What do families say about Craven County Hospice?
In the CMS-run survey of bereaved family caregivers, this hospice scored 5 out of 5 stars overall and 94% of families said they would definitely recommend it. The survey is sent by CMS, not by the hospice, and the hospice cannot choose who is asked.
How is Craven County Hospice graded?
ElderGrade grades it C, average, scoring 64 out of 100 on the federal hospice record: what bereaved families reported, visits in the last days of life, nurse time per home care day, live-discharge patterns and admission screenings. We take no payment from hospices.
Where does Craven County Hospice provide care?
Most of this hospice's care is delivered in their own home, 93% of its patients. Hospice is a service rather than a place, so the team travels to wherever the patient is living.

Source: CMS Hospice Provider Data (10/01/2024 - 09/30/2025) and the CAHPS Hospice Survey (10/01/2023-09/30/2025), published by the Centers for Medicare & Medicaid Services. ElderGrade takes no payment from hospices, chains or placement agencies, and holds no photographs of this provider. Graded 3 November 2026. How we source our data.