Carilion Hospice Services New River Valley

What this costs you

If the patient has Medicare Part A and a doctor certifies a life expectancy of six months or less, the Medicare Hospice Benefit pays this provider directly. The family pays nothing for hospice visits, nursing, medicines related to the terminal illness, or equipment. No hospice may charge you for those and none may ask for a deposit. Medicare paid this provider an average of $6,984 per patient over the measurement period. That is what the federal government spent, not what a family pays, we publish it because it is the number the provider is paid on.

• Family caregiver experience

  24.5 / 30

  What bereaved family caregivers said about the hospice afterwards, in the CMS-run CAHPS Hospice Survey.

  • 4 of 5 stars from family caregivers
  • 91% of families would definitely recommend it (national median 86%)

• Presence at the end

  21.5 / 25

  Whether a nurse or social worker was actually there in the final days, which is the single thing families remember.

  • 81% of patients had a nurse or social worker visit in their last three days (national median 61%)

• Nursing presence

  13 / 20

  How much registered-nurse time patients get, and how often visits lapse for days at a time.

• Discharge integrity

  9.75 / 15

  How often patients are signed off hospice alive, the pattern that shows up when a provider enrols people who were never dying, or drops people who become expensive.

• Care process

  5 / 10

  Whether the basics were done at admission: pain screened, breathlessness treated, treatment preferences and beliefs asked about.

  • 90.8% of admissions got the full set of screenings (national median 96.5%)

Was anyone there at the end?

Hospice is judged on the last few days more than anything else. These are this provider's numbers against the national average.

From the CAHPS Hospice Survey, which CMS sends to family caregivers a few months after the death. These are not online reviews and the hospice cannot select who is asked. Percentages are the share who gave the best possible answer.

Questions families ask about Carilion Hospice Services New River Valley

Does Carilion Hospice Services New River Valley cost anything?

No. If the patient has Medicare Part A and a doctor certifies a life expectancy of six months or less, the Medicare Hospice Benefit pays Carilion Hospice Services New River Valley directly for visits, nursing, equipment and medicines related to the terminal illness. The family is not billed for those and no hospice may ask for a deposit.

How often does Carilion Hospice Services New River Valley visit patients in their final days?

CMS records that 81% of this hospice's patients were visited by a registered nurse or social worker in the last three days of life, against a national average of 56%.

What do families say about Carilion Hospice Services New River Valley?

In the CMS-run survey of bereaved family caregivers, this hospice scored 4 out of 5 stars overall and 91% of families said they would definitely recommend it. The survey is sent by CMS, not by the hospice, and the hospice cannot choose who is asked.

How is Carilion Hospice Services New River Valley graded?

ElderGrade grades it B, above average, scoring 74 out of 100 on the federal hospice record: what bereaved families reported, visits in the last days of life, nurse time per home care day, live-discharge patterns and admission screenings. We take no payment from hospices.

Where does Carilion Hospice Services New River Valley provide care?

Most of this hospice's care is delivered in their own home, 85% of its patients. Hospice is a service rather than a place, so the team travels to wherever the patient is living.