ElderGrade Check a home before you move a parent in Compare
Nursing homes Best graded Watchlist Home health Hospice Costs Medicaid Guides How we grade Ownership Compare homes

Trinity Health Of New England At Home

200 Hillside Circle, Suite 2, W Springfield, MA 01089

4135360503
C

Average

68 / 100

Ownership
PROPRIETARY
Medicare certified
July 1996
Patients surveyed
n/a
CCN
227441

Share this profile

Trinity Health Of New England At Home, ElderGrade C summary card

This is the card people see when this page is shared or linked, built from the same federal figures shown above.

What this costs you

If a doctor certifies the patient is homebound and needs skilled nursing or therapy, Medicare pays this agency directly and the patient pays nothing for the covered visits. Equipment is billed separately at 20% of the Medicare-approved amount. Home health does not pay for round-the-clock care, meals, or help with bathing and dressing on its own, those are the costs families are most often surprised by.

How we graded it

Our method
  • Patient experience

    19.5 / 30

    What patients said about the agency afterwards, in the CMS-run HHCAHPS survey, the only federal home health measure that comes from patients rather than from the agency.

    • No patient survey published, CMS suppresses results below a minimum number of completed surveys. Scored just under the national average rather than guessed at, because suppression tracks how small an agency is, not how good it is
  • Staying home

    18.95 / 25

    Whether patients stayed living in the community afterwards, and how often they went back to hospital for something home health should have caught.

    • No discharge-to-community rate published, scored just under the national average rather than guessed at
    • 4.1% were readmitted to hospital for something that could have been prevented (national median 4.1%)
  • Recovery at home

    13 / 20

    How much of the expected improvement in dressing, bathing and moving around patients actually reached by the time care ended, risk-adjusted by CMS for how they arrived.

    • No discharge function score published, scored just under the national average rather than guessed at
  • Care transitions

    9.75 / 15

    Whether the patient and their next doctor were handed an accurate, current medicine list when home health ended, the handover where things get missed.

    • No care-transition measures published, scored just under the national average rather than guessed at
  • Starting on time

    6.5 / 10

    How often care actually began within the window the doctor ordered, or within two days of leaving hospital.

    • No timely-start rate published, scored just under the national average rather than guessed at

Did it work?

Home health is judged on whether the patient stayed home, stayed out of hospital and got more capable. These are this agency's numbers against the national median.

Readmitted to hospital for something that could have been prevented4.1%
National average 4.1%Better than average

What patients said

CMS has not published survey results for this agency. It only reports them once enough patients have completed the questionnaire, so smaller agencies often have none. That is a gap in the data, not a mark against the agency, ask them directly how many patients they served last year and whether they run their own survey.

Services offered

  • ✓ Skilled nursing care
  • ✓ Physical therapy
  • ✓ Occupational therapy
  • ✓ Speech pathology
  • ✓ Home health aide
  • ✓ Medical social services

Other agencies nearby

Patient rating
5/5
Still living at home
95%

NON-PROFIT

NursingPhysical therapyOccupational therapySpeech therapyHome health aideSocial services

Croi Health

Norwell, MA

A
Patient rating
5/5
Still living at home
98%

NON-PROFIT

NursingPhysical therapyOccupational therapySpeech therapyHome health aideSocial services
Patient rating
5/5
Still living at home
93%

PROPRIETARY

NursingPhysical therapyOccupational therapySpeech therapySocial services

Aveanna Home Health

Worcester, MA

A
Patient rating
5/5
Still living at home
91%

PROPRIETARY

NursingPhysical therapyOccupational therapyHome health aideSocial services

Questions families ask about Trinity Health Of New England At Home

Does Medicare pay for Trinity Health Of New England At Home?
Yes, if a doctor certifies the patient is homebound and needs intermittent skilled nursing or therapy. Medicare then pays Trinity Health Of New England At Home directly for covered home health visits and the patient pays nothing for them. Durable medical equipment is billed separately at 20% of the approved amount. Home health does not cover round-the-clock care, meals, or help with bathing and dressing on its own.
How is Trinity Health Of New England At Home graded?
ElderGrade grades it C, average, scoring 68 out of 100 on the federal home health record: what patients themselves reported, whether they went on living in the community and stayed out of hospital, how much function they regained, whether the handover to their next doctor was done, and whether care started on time. We take no payment from agencies.
What services does Trinity Health Of New England At Home provide?
CMS records this agency as offering skilled nursing care, physical therapy, occupational therapy, speech pathology, home health aide and medical social services. Which of them you actually receive depends on what the doctor writes into the plan of care.

Source: the CMS Home Health Care Agencies file and the HHCAHPS Patient Survey, published by the Centers for Medicare & Medicaid Services. ElderGrade takes no payment from agencies, chains or placement agencies, and holds no photographs of this provider. Graded 3 November 2026. How we source our data.