We have not graded this agency.
CMS has published no patient survey and no quality measure at all for it, usually
because it is new, very small, or served too few patients for anything to be reported.
We would rather say we do not know than give it a middling grade it has not earned.
Ownership
PROPRIETARY
Medicare certified
February 2008
Patients surveyed
8
CCN
679710
Share this profile
This is the card people see when this page is shared or linked, built from the same federal figures shown above.
What this costs you
If a doctor certifies the patient is homebound and needs skilled nursing or therapy, Medicare
pays this agency directly and the patient pays nothing for the covered visits. Equipment is
billed separately at 20% of the Medicare-approved amount. Home health does not pay for
round-the-clock care, meals, or help with bathing and dressing on its own, those are the
costs families are most often surprised by.
Medicare spends
0.95×
the national average per episode of care at this agency. That is what the federal
government spends, not what a family pays, and it is not part of our grade.
What patients said
From the HHCAHPS survey, which CMS sends to the agency's own patients after care.
These are not online reviews and the agency cannot select who is asked. Percentages are
the share who gave the best possible answer.
20% of those asked replied.
Would definitely recommend this agency90%
Rated the agency 9 or 10 out of 1082%
Team always gave care in a professional way95%
Team always communicated well96%
Team discussed medicines, pain and home safety53%
Services offered
✓Skilled nursing care
✓Physical therapy
✓Occupational therapy
✓Speech pathology
✓Home health aide
✓Medical social services
Published, and deliberately not graded on
Before weighting anything we checked which direction each CMS measure actually runs, by
comparing it against the patient survey across every agency in the country. These did not
survive that check. They are here because they are part of the public record, and out of
the grade because scoring them would make our letters worse, not better.
Medicare spending per episode
0.95× the national average
A cost measure with no relationship to what patients reported. Left out of the grade.
NursingPhysical therapyOccupational therapySpeech therapyHome health aideSocial services
Questions families ask about Roots Home Health Services
Does Medicare pay for Roots Home Health Services?
Yes, if a doctor certifies the patient is homebound and needs intermittent skilled nursing or therapy. Medicare then pays Roots Home Health Services directly for covered home health visits and the patient pays nothing for them. Durable medical equipment is billed separately at 20% of the approved amount. Home health does not cover round-the-clock care, meals, or help with bathing and dressing on its own.
What do patients say about Roots Home Health Services?
In the CMS-run HHCAHPS survey, results were published and 90% of patients said they would definitely recommend it, from 8 completed surveys. The survey is sent by CMS, not by the agency, and the agency cannot choose who is asked.
What services does Roots Home Health Services provide?
CMS records this agency as offering skilled nursing care, physical therapy, occupational therapy, speech pathology, home health aide and medical social services. Which of them you actually receive depends on what the doctor writes into the plan of care.
Source: the CMS Home Health Care Agencies file and the HHCAHPS Patient Survey, published by the
Centers for Medicare & Medicaid Services. ElderGrade takes no payment from agencies, chains
or placement agencies, and holds no photographs of this provider.
Graded 3 November 2026.
How we source our data.