Center Well Home Health

What this costs you

If a doctor certifies the patient is homebound and needs skilled nursing or therapy, Medicare pays this agency directly and the patient pays nothing for the covered visits. Equipment is billed separately at 20% of the Medicare-approved amount. Home health does not pay for round-the-clock care, meals, or help with bathing and dressing on its own, those are the costs families are most often surprised by. Medicare spends 1.21× the national average per episode of care at this agency. That is what the federal government spends, not what a family pays, and it is not part of our grade.

• Patient experience

  22.5 / 30

  What patients said about the agency afterwards, in the CMS-run HHCAHPS survey, the only federal home health measure that comes from patients rather than from the agency.

  • 4 of 5 stars from patients, across 246 completed surveys
  • 82% of patients would definitely recommend it (national median 80%)

• Staying home

  16.7 / 25

  Whether patients stayed living in the community afterwards, and how often they went back to hospital for something home health should have caught.

  • 81% of patients went on living in the community rather than moving into a facility (national median 84%)
  • 4% were readmitted to hospital for something that could have been prevented (national median 4.1%)

• Recovery at home

  20 / 20

  How much of the expected improvement in dressing, bathing and moving around patients actually reached by the time care ended, risk-adjusted by CMS for how they arrived.

  • 87.9 discharge function score (national median 67.3)

• Care transitions

  13.8 / 15

  Whether the patient and their next doctor were handed an accurate, current medicine list when home health ended, the handover where things get missed.

  • 99% of patients were given their current medicine list when care ended (national median 96%)
  • 98% of records reached the next doctor or facility (national median 88%)

• Starting on time

  7.2 / 10

  How often care actually began within the window the doctor ordered, or within two days of leaving hospital.

  • 99.5% of patients had care started on time (national median 97.8%)

Did it work?

Home health is judged on whether the patient stayed home, stayed out of hospital and got more capable. These are this agency's numbers against the national median.

From the HHCAHPS survey, which CMS sends to the agency's own patients after care. These are not online reviews and the agency cannot select who is asked. Percentages are the share who gave the best possible answer. 25% of those asked replied.

Services offered

• ✓ Skilled nursing care
• ✓ Physical therapy
• ✓ Occupational therapy
• ✓ Speech pathology
• ✓ Home health aide
• ✓ Medical social services

Improvement measures

The agency's own assessment of how many patients got better. We publish these because families ask about them, and we leave them out of the grade because none of them separated agencies when we tested them against what patients themselves reported.

• Got better at walking or moving around 92%
• Got better at getting in and out of bed 94%
• Got better at bathing 93%
• Breathing improved 95%
• Got better at taking their medicines correctly 89%

Published, and deliberately not graded on

Before weighting anything we checked which direction each CMS measure actually runs, by comparing it against the patient survey across every agency in the country. These did not survive that check. They are here because they are part of the public record, and out of the grade because scoring them would make our letters worse, not better.

CMS quality of patient care star rating

4.0 of 5

CMS's own composite. Across every agency where both are published it tracks the patient survey at essentially zero, so we show it and do not grade on it.

Potentially preventable hospitalisation

13.4%, Worse Than National Rate

Runs backwards against the patient survey: agencies CMS labels worse than the national rate average higher patient ratings than those it labels better. Left out of the grade.

Falls with major injury

1.19%

Also runs backwards, in every size band. It appears to measure whether an agency records adverse events rather than whether they happen. Left out of the grade.

Medicare spending per episode

1.21× the national average

A cost measure with no relationship to what patients reported. Left out of the grade.

Other agencies nearby

Questions families ask about Center Well Home Health

Does Medicare pay for Center Well Home Health?

Yes, if a doctor certifies the patient is homebound and needs intermittent skilled nursing or therapy. Medicare then pays Center Well Home Health directly for covered home health visits and the patient pays nothing for them. Durable medical equipment is billed separately at 20% of the approved amount. Home health does not cover round-the-clock care, meals, or help with bathing and dressing on its own.

What do patients say about Center Well Home Health?

In the CMS-run HHCAHPS survey, this agency scored 4 out of 5 stars overall and 82% of patients said they would definitely recommend it, from 246 completed surveys. The survey is sent by CMS, not by the agency, and the agency cannot choose who is asked.

Do patients stay at home after Center Well Home Health finishes?

81% of this agency's patients were still living in the community rather than in a facility after care ended, against a national median of 84%. CMS risk-adjusts this rate for how sick the patients were when they started.

How is Center Well Home Health graded?

ElderGrade grades it B, above average, scoring 80 out of 100 on the federal home health record: what patients themselves reported, whether they went on living in the community and stayed out of hospital, how much function they regained, whether the handover to their next doctor was done, and whether care started on time. We take no payment from agencies.

What services does Center Well Home Health provide?

CMS records this agency as offering skilled nursing care, physical therapy, occupational therapy, speech pathology, home health aide and medical social services. Which of them you actually receive depends on what the doctor writes into the plan of care.